Senior Business Analyst

Hansen Technologies•Columbia, SC

17d

About The Position

Hansen Technologies (ASX: HSN) is a global software and services provider serving the energy, water/utilities, and telecommunications industries. With customers in over 80 countries and 26 global offices, Hansen empowers clients to overcome challenges, innovate, and drive new business models, from 5G advancements to renewable energy transitions. The company is also embedding AI enablement across its operations to automate workflows, enhance service delivery, and drive innovation. This role involves consulting with clients to align business processes with Hansen CIS products, owning business requirements throughout the project lifecycle, and collaborating with various teams to ensure client satisfaction. The company fosters a culture of diversity, inclusion, and collaboration, with values centered around People and Family, Treat It Like It’s Your Own, Focused and Committed, and One United Team. They seek curious, respectful, engaged individuals eager to work with talented global teams.

Requirements

Bachelor’s degree in IT, Computer Science, or a related field; equivalent Business Analyst experience in a software development environment may also be considered.
5+ years of professional experience as a CIS Business Analyst.
Strong analytical skills, with the ability to independently investigate client questions, issues, and root causes.
Self-motivated and committed to delivering high-quality service to clients.
Consulting experience in client-facing environments.
Experience delivering training and presentations in remote and onsite settings.
Senior Business Analyst experience supporting CIS implementation projects.
Accountable for producing accurate, complete, high-quality deliverables with minimal direction.

Nice To Haves

Familiarity with Hansen CIS or Banner CIS systems.
Experience in a similar role working in utilities (water, gas and electricity) industry.
Strong background in training
Strong background in consulting
Knowledgeable in AI enabled solutions

Responsibilities

Consult with clients to align and streamline business processes with Hansen CIS products.
Own business requirements throughout the project lifecycle, including analysis, design, development, configuration, testing, and implementation.
Plan and lead requirements sessions to understand customer objectives and business goals.
Deliver training sessions and hands-on workshops to build client proficiency in Hansen CIS.
Advise customers on software configuration changes needed to support their business objectives.
Collaborate with Product Managers, Developers, and QA teams to ensure solutions meet client expectations.
Identify and help resolve software issues, including documenting client requirements in functional specifications.
Translate business needs into functional specifications and user stories for development teams.
Present effectively to project teams, executives, clients, and external audiences.
Mentor and provide professional guidance to junior analysts.
Apply familiarity with AI techniques that support automation, reuse, and document creation where beneficial.