Senior Business Analyst

Fraser Health • Surrey, BC

29d • $39 - $56 • Onsite

About The Position

We are proud of the innovation, dedication, partnership and resourcefulness of our clinicians, employees and partners. More than any building or technology, it's our people who make Fraser Health distinct. If you want to utilize your ITSM skills, and develop as a leader, this is a role for you!
Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of nearly 40,000 staff, medical professionals and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.
We are seeking a self-starting individual who brings a strong understanding of IT Service Management, Incident Management, Problem Management, Project Management, Continual Service Improvement and ITIL principles as well as an in-depth understanding of the healthcare system for this exciting opportunity as a Senior Business Analyst.
You will support the Clinical Systems Incident and Continuity Management portfolio within Digital Enablement and Fraser Health’s Meditech Advance Program. In this role, you can apply your ITSM knowledge, creativity, organization, and best practices to support Clinical Informatics professionals, allowing for improved quality of Health Informatics services at Fraser Health in support of our clinicians and staff.
As part of the continual service improvement cycle for Health Informatics, you will work with all levels of the business, ensuring that the information technology work we are doing aligns with business requirements and achieves measurable results.
Build your career experience as you:
Support current state and future state analysis of the Digital Enablement area’s Clinical Systems Incident & Continuity Management operations, business processes, methods and technologies.
Lead the analysis and documentation of business requirements for client-facing and internal Clinical Informatics service delivery elements (people, process and tools) for business, clinical, and systems support services within Fraser Health.
Perform gap-fit analysis, including the creation and updating of process maps and supporting service documentation.
Help with meeting facilitation and support liaison with FH internal stakeholders, PHSA, vendors, and Advance Program resources.
Engage in multiple initiatives and take responsibility for project planning, business requirements gathering, data analysis and supporting the execution of projects, business process development and organizational change management support.
Act as an escalation point for other stakeholders to assist in resolving complex problems.

Requirements

• Bachelor's degree in Health Information Systems Management or related field.
• Three (3) to five (5) years recent related experience in a medium to large sized organization, including experience with health and corporate information systems.
• Experience with an electronic health information system, such as Meditech, Paris, or IntraHealth Profile.
• An equivalent combination of education, training and experience is acceptable.
• Demonstrated knowledge of health and corporate information systems.
• Ability to analyze business processes and business specifications.
• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
• Analytical reasoning and problem solving skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to organize and prioritize work.
• Ability to work independently and as a member of a team.
• Physical ability to perform the duties of the position.

Responsibilities

• Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
• Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
• Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
• Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
• Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
• Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
• Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
• Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
• Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.

Benefits

• A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields.
• Fantastic opportunities for support and management roles are available as you advance within the organization.
• Competitive salary package, including comprehensive health benefits coverage.
• A chance to create a difference every day in the world of health care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees