Senior Business Analyst – Hybrid/Onsite- Towson, MD
About The Position
Creative Information Technology Inc. (CITI) is seeking a Senior Business Analyst to support Baltimore County agencies. The role is hybrid/onsite in Towson, Maryland, and focuses primarily on analyzing, improving, and implementing Public Safety systems and business processes. The initial assignment supports replacement of Baltimore County’s Jail Management System. Business requirements have already been captured; the analyst will work with County stakeholders, subject matter experts, technology teams, and vendors to validate and refine requirements, evaluate solutions, support vendor activities, and help implement the system successfully. The Senior Business Analyst assesses, develops, enhances, and implements technology solutions for County agencies. The role covers requirements analysis and documentation, system design and integration, process improvement, testing, implementation support, reporting metrics, and user training. The analyst collaborates with business users, project managers, developers, vendors, and County staff throughout the systems development life cycle, while maintaining the security and confidentiality of sensitive information.
Requirements
- Bachelor’s degree from an accredited college or university in Business, Computer Science, or a related field.
- Five years of experience in systems analysis, change management analysis, project management, program analysis, or a closely related field.
- Demonstrated experience in public safety implementations and in a post-production environment as a primary technical resource.
- Knowledge of the principles and practices of planning, developing, implementing, and maintaining computer information systems.
- Knowledge of processes, methods, and techniques used to analyze and evaluate business operations.
- Skill in analyzing and evaluating administrative processes for automation.
- Ability to assist in analyzing and evaluating the feasibility and suitability of information technology projects.
- Ability to establish and maintain effective working relationships.
- Ability to create precise and effective technical documentation, including business requirements, functional specifications, test plans, and scripts for varied audiences.
- Excellent oral and written communication skills with internal and external clients and vendors.
- Strong analytical and problem-solving skills.
- Strong business process fluency and ability to discuss processes in sufficient detail to understand underlying business problems or opportunities.
- Ability to work in a team environment and establish and maintain strong professional relationships.
- Ability to maintain the security and confidentiality of proprietary or sensitive data in any medium.
Nice To Haves
- Experience working for a government entity.
- Five or more years of experience with Public Safety projects.
Responsibilities
- Develop functional and non-functional system requirements from documented business requirements.
- Work with development staff and vendors to create prototype designs for medium- to large-risk projects.
- Create detailed unit and system testing scripts based on functional requirements.
- Facilitate user acceptance testing as required.
- Assess and recommend process improvements and technology solutions for County agencies.
- Capture, consolidate, and communicate information from subject matter experts.
- Partner with business users, project managers, and application developers on high-level software design and integration.
- Analyze business processes and data flows to develop system designs, delivery roadmaps, and integrations with other systems.
- Analyze County systems, operations, and procedures; define system requirements with County users and resolve problems.
- Translate client requirements into detailed system design documents and coordinate system design and implementation requirements with staff.
- Perform full life-cycle systems development, including assessing business opportunities, defining problems, identifying solutions, and developing needs assessments and requirements analyses.
- Advise, consult with, and provide technical assistance to County agencies throughout project implementation.
- Provide quality customer service and pursue innovative initiatives and process improvements.
- Gather and document business requirements for break/fix change requests.
- Support internal and external integrations, including their design, testing, and troubleshooting.
- Provide metrics related to reporting, system performance, and process control.
- Participate in user training or conduct training when needed.
- Maintain the security and confidentiality of proprietary or sensitive data.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
