Senior Business Analyst

Black Duck Software, Inc.•Burlington, MA

17h

About The Position

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle. We are seeking an experienced and highly motivated Senior Business Analyst to support and enhance Salesforce-based business processes, with a particular focus on the Post Sale lifecycle. This individual will play a critical role in bridging business needs and technical delivery by translating requirements into well-defined user stories, facilitating Agile ceremonies, and collaborating closely with cross-functional teams. The ideal candidate is a strategic thinker with strong Salesforce expertise, hands-on experience with Jira, and a proven ability to operate effectively in Agile/Scrum environments. This role requires a proactive communicator who can manage multiple priorities, drive alignment among stakeholders, and contribute to continuous process improvement.

Requirements

Minimum of 5 years of experience as a Business Systems Analyst, Business Analyst, or in a comparable role.
Strong background supporting Salesforce CRM in a high-tech environment.
An understanding of post sales and support practices.
Hands-on experience using Jira for backlog management, user stories, and defect tracking.
Demonstrated experience working in Agile/Scrum delivery teams.
Proven ability to conduct process analysis, document requirements, and recommend improvements.
Experience working with geographically distributed teams.

Nice To Haves

Self-motivated, detail-oriented, and highly organized.
Strong analytical and problem-solving skills.
Excellent written and verbal communication abilities.
Ability to manage multiple projects and balance competing priorities.
Strong interpersonal skills and a collaborative mindset.
Ability to work independently as well as part of a broader cross-functional team.

Responsibilities

Act as a Business Analyst for Salesforce initiatives, demonstrating a strong understanding of the Post Sale process flow
Write clear, detailed, and actionable user stories and acceptance criteria in Jira using consistent templates and best practices.
Facilitate backlog grooming, refinement, and development breakout sessions with business and technical teams.
Serve as a liaison between Product Owners and technical teams to ensure shared understanding and alignment. Resolve ambiguities for developers and QA teams.
Translate business needs and IT functional processes into well-defined solution requirements.
Maintain and update master requirement documentation and key artifacts for ongoing reference.
Align with the Development Manager and DevOps Lead on release planning and coordination.
Proactively communicate status, risks, issues, and timelines to Product Owners, and escalate when necessary.
Support and promote Agile/Scrum principles and continuous improvement within the team.