Sr Business Analyst

Blue Cross and Blue Shield of North Carolina•Remote Flex - Kansas, KS

1d•$81,068 - $129,708

About The Position

The Senior Business Analyst facilitates and performs complex research and analysis to support business operations. The role identifies business needs, elicits, documents, and manages requirements, and develops business and functional requirements to address larger or more complex business problems through technology and improved business processes. The work may span a broader business unit, process, or solution domain and includes communicating business requirements to technical partners. The analyst supports departmental and corporate projects, leads business readiness activities, helps assess implementation efficiency and outcomes, and develops recommendations for complex product or process changes. The role also develops performance reporting tools, provides and explains data to business stakeholders, identifies business risks and mitigation measures, supports vendor relationships, and provides oversight and peer reviews for less experienced analysts.

Requirements

Bachelor's degree or advanced degree where required; in lieu of a degree, 7+ years of experience in a related field.
5+ years of experience in a related field.
Experience eliciting, analyzing, documenting, and managing business and functional requirements for complex business problems.
Ability to communicate and validate requirements with stakeholders and subject-matter experts.
Ability to prepare presentations and thoroughly document analysis for senior executive and management review.

Responsibilities

Elicit, analyze, document, and manage requirements for changes to business processes, policies, information, and information systems addressing complex business problems.
Develop and elicit requirements for complex departmental and corporate projects and prepare business and functional requirements.
Communicate and validate requirements with stakeholders and subject-matter experts.
Establish and follow a requirements approach and management plan aligned with the project plan; collaborate with project teams to maintain solution scope and requirements traceability.
Drive business readiness activities, including communication plans, to support changes to technology, processes, and people.
Support training and conduct focused analysis to assess project implementation efficiency and desired outcomes.
Develop procedures, system-change specifications, and solution recommendations for complex product or process changes; work with cross-functional management and staff to implement changes.
Design and conduct post-implementation audits, create customer feedback mechanisms, analyze results, and develop plans to address weaknesses.
Identify business-process and organizational impacts of solutions; analyze workflows, design and test solutions, and support implementation.
Manage requirements change requests and related documentation throughout the project lifecycle.
Develop and maintain reporting tools to measure business performance against metrics or industry benchmarks and support data integrity and systems stability.
Provide timely access to data, distribute reports, and present and explain results to supported business areas and other company areas.
Work with trainers to develop training programs that target problem areas.
Use and promote industry-standard analysis techniques, including data-flow modeling, use-case analysis, workflow analysis, business-process mapping, functional decomposition, and financial ROI modeling.
Create presentations for varied levels of leadership and document analysis assumptions, procedures, and results for executive and management review.
Proactively identify potential business risks, recommend mitigation, and escalate as needed.
Build and support business vendor relationships by documenting business issues, determining project needs, and supporting training.
Provide oversight and conduct peer reviews for less experienced analysts.