Senior Business Analyst

Vivie Career•Minnetonka, MN

About The Position

The Senior Business Analyst leads business analysis, workflow design, requirements development, operational improvement, and project execution for complex strategic, operational, technology, AI, automation, and innovation initiatives across Vivie. Serving as a key connection between business operations and technology, this role helps teams define challenges, identify root causes, design future-state solutions, and translate business needs into actionable requirements. The Senior Business Analyst independently advances complex initiatives from discovery through implementation and adoption, creating clarity, accountability, and measurable business value. The role leads discovery and solution definition, designs and improves enterprise workflows, and manages projects or significant workstreams through implementation and sustainable operational ownership. It partners with IT, Data, AI, Strategic Execution, operational leaders, and vendors to identify and implement technology-enabled solutions. It also facilitates alignment across operational, technical, data, financial, and strategic perspectives; assesses operational readiness; defines measures of success; and evaluates outcomes to identify opportunities for continued optimization.

Requirements

Bachelor's degree required.
7+ years of progressive experience in business analysis, project management, process improvement, technology implementation, operational transformation, or a related field.
Strong project management experience, including leading projects and significant workstreams from discovery through implementation.
Experience gathering, documenting, and translating business, functional, workflow, data, technology, and implementation requirements.
Exceptional facilitation, critical thinking, problem-solving, communication, and documentation skills, including the ability to translate complex information for operational and technical audiences.
Strong business acumen focused on measurable outcomes, operational sustainability, and meaningful organizational value.
Ability to pass state-mandated background checks.
Physical capability to perform all essential job functions.
Ability to read, write, and speak English to communicate effectively with team members, residents, and community partners.

Nice To Haves

Advanced degree in business, leadership, or a related field.
Healthcare, senior living, service-based, or multi-site organizational experience.

Responsibilities

Lead discovery, requirements gathering, and solution definition for complex enterprise initiatives.
Translate business needs into operational, workflow, functional, data, technology, and implementation requirements; identify root causes; challenge assumptions; and evaluate options, risks, dependencies, tradeoffs, and organizational impacts.
Lead current-state and future-state workflow design across teams, systems, and functions.
Connect people, processes, technology, and data to simplify and standardize work, reduce friction, eliminate unnecessary steps, and identify automation opportunities while improving experiences for team members, customers, and operational partners.
Manage projects and significant workstreams by establishing scope, milestones, deliverables, ownership, dependencies, risks, and key decisions.
Drive accountability and cross-functional coordination, address barriers and competing priorities, and ensure solutions transition successfully into implementation, adoption, and sustainable operational ownership.
Partner with IT, Data, AI, Strategic Execution, operational leaders, and vendors to identify and implement technology-enabled solutions.
Translate operational needs into technical requirements; evaluate integrations and user experience; and support solution selection, testing, implementation readiness, adoption, and optimization.
Facilitate alignment among operational, technical, data, financial, and strategic stakeholders to move teams from ambiguity to decisions and action.
Identify gaps in requirements, processes, and ownership, and assess readiness across people, processes, technology, data, training, communication, and ongoing support.
Define expected outcomes, KPIs, reporting needs, and measures of success as part of solution design.
Partner with operational and data teams to evaluate operational, customer, team member, financial, productivity, and strategic outcomes and identify opportunities for continued optimization.
Perform other duties as assigned; listed responsibilities are representative and not necessarily all-inclusive.