Business Analyst - Senior

EXECUTIVE 1 HOLDING COMPANY•Washington, VA

14d•$115,000 - $145,000•Hybrid

About The Position

HumanTouch is seeking a Senior Business Analyst to help Government customers understand operational challenges and turn complex or loosely defined problems into clear requirements. The role leads discovery, investigates how work happens in practice, and develops findings to help customers make informed decisions about process and system improvements. The Senior Business Analyst independently translates a statement of work's scope, objectives, and constraints into a practical discovery and requirements-gathering plan. In collaboration with the Project Manager and project team, the analyst designs and leads interviews and workshops, maps business processes, analyzes findings, and develops validated requirements. The role also provides direction and feedback to junior analysts. It supports growth and proposal efforts and expansion of business within the assigned portfolio. The position uses approved AI tools to improve research, analysis, and documentation efficiency. AI-assisted outputs must be independently verified against source evidence, corrected for errors or unsupported conclusions, and handled according to applicable customer and company data requirements. This is a hybrid position, with the customer site located in Washington, D.C.

Requirements

Five or more years of relevant experience in business analysis, requirements development, or business process improvement.
Demonstrated experience independently planning and leading discovery from a statement of work or similarly defined engagement scope, including designing workshops and selecting requirements-gathering methods without step-by-step direction.
Proven ability to analyze ambiguous or conflicting information, develop process maps, and translate operational findings into actionable requirements.
Strong research and analytical skills, including evaluating sources, testing assumptions, and identifying missing evidence.
Clear written, verbal, and presentation skills, with the ability to explain findings to business and technical audiences.
Sound judgment in working with customers, completing assigned analysis activities, and raising issues that require a decision.
Practical experience using AI tools in analysis and documentation, with the ability to evaluate outputs, verify supporting evidence, and perform the underlying business analysis independently of AI.

Nice To Haves

Experience supporting Government customers or working in environments where policies and organizational responsibilities shape operations.
Experience analyzing processes involving multiple teams or organizations.
Familiarity with process-mapping and requirements-management tools.
A bachelor's degree in business, information systems, public administration, or a related field.

Responsibilities

Interpret the statement of work and background information to define discovery objectives, identify information gaps, and develop a sequenced plan aligned with engagement scope and deliverables.
Select and design a requirements-gathering approach based on the problem, stakeholder groups, and operational context, and identify assumptions or scope questions requiring customer clarification.
Design workshop structures, including objectives, participants, agendas, facilitation activities, and expected outputs.
Develop tailored interview guides and reusable discovery templates.
Lead interviews and facilitate workshops to uncover unstated needs, exceptions, workarounds, and differences between documented procedures and actual practice; adapt the approach as findings emerge.
Map and analyze business processes across teams, documenting decision points, handoffs, responsibilities, dependencies, and bottlenecks.
Research relevant policies, procedures, existing documentation, and available operational evidence.
Analyze findings across sources to identify themes, conflicting accounts, underlying causes, and improvement opportunities.
Translate validated findings into clear, specific, and verifiable business and system requirements, distinguishing underlying needs from proposed solutions and connecting requirements to supporting evidence.
Verify requirements for clarity, consistency, completeness, and evidentiary support.
Validate process documentation and requirements with stakeholders to confirm they reflect actual operations, business needs, and intended outcomes.
Present evidence-based findings and recommendations, identifying assumptions and unresolved questions.
Review and guide junior analysts' work.
Use approved AI tools to improve research, analysis, and documentation efficiency; verify outputs against source evidence and follow data-handling requirements.
Support growth and proposal efforts and expand business within the assigned portfolio.