Senior Business Analyst | Active Secret clearance
About The Position
GDIT is seeking a Senior Business Analyst for the Naval Enterprise Service Desk (NESD) program, which is deploying a cognitive AI platform integrated with a commercial off-the-shelf IT Service Management solution. The program aims to consolidate Tier 1 IT service desks and automate incident resolution in support of the Navy’s evolving business model. The Senior Business Analyst works with product owners, system users, developers, Government stakeholders, and program stakeholders to capture, document, analyze, and refine requirements for the Agile sprint backlog. The role translates Government business needs into technical requirements for NESD capabilities across the Cognitive AI platform, Contact Center, and ITSM suite. The analyst helps ensure that solutions align with business and mission objectives, stakeholder expectations, and program constraints. This is a client-facing, remote role requiring an active Secret clearance and U.S. citizenship. The position requires at least three years of related experience translating business requirements into technical requirements for software engineering or similar technical teams, including complex or multi-system initiatives. A bachelor’s degree in a technical field is desired; additional relevant experience may be considered in lieu of a degree. Familiarity with AI or machine learning concepts, or the ability and interest to learn them quickly, is required. Experience with service desks, ITSM, and AI is preferred. The advertised salary range is $93,500–$126,500, subject to experience, geographic location, and possible contractual requirements. Scheduled hours are 40 per week, and travel is not required.
Requirements
- Active Secret security clearance.
- U.S. citizenship.
- At least 3 years of experience translating business requirements into technical requirements for software engineering or similar technical teams, including complex or multi-system initiatives.
- Practical familiarity with AI, cognitive, or machine learning concepts, or a strong interest and demonstrated ability to learn them quickly.
- Experience using agile work management platforms such as Jira or similar tools.
- Bachelor’s degree in a technical field, ideally Computer Science, Computer Engineering, Electrical Engineering, or a related field; additional years of relevant experience may be considered in lieu of a degree.
- Strong interpersonal and communication skills for a client-facing role.
Nice To Haves
- Experience with IT service desk or ITSM implementations, such as ServiceNow, BMC Remedy/Helix, or similar platforms.
- Experience with cognitive AI, virtual agents, or chatbots integrated into contact center or ITSM solutions.
- Background supporting Department of War or Federal programs, particularly the U.S. Navy or other service branches.
- Hands-on experience with Scrum or other Agile frameworks, including writing user stories and acceptance criteria.
- Familiarity with service desk performance and customer experience analytics, reporting, or metrics such as FCR, AHT, and CSAT.
- Relevant certifications such as ITIL Foundation or Certified Scrum Master (CSM).
Responsibilities
- Translate Government stakeholders’ business needs into technical requirements for NESD Service Desk capabilities across the Cognitive AI platform, Contact Center, and ITSM suite.
- Lead elicitation, analysis, and documentation of business processes and functional requirements.
- Perform system function analysis to confirm capabilities align with stakeholder needs and Navy ITSM objectives.
- Facilitate collaboration among Government and program stakeholders, system users, and development teams on design recommendations and documentation.
- Coordinate business and technology teams to ensure requirements are understood, traceable, testable, and prioritized in the product backlog.
- Work with developers and engineers to translate functional requirements into technical specifications, user stories, and applicable scripts or configuration details.
- Partner with Cognitive AI, Contact Center, and ITSM developers to design integrated end-to-end solutions.
- Maintain and organize requirements, user stories, and supporting artifacts in an agile work management platform such as Jira.
- Participate in and support agile ceremonies, including daily stand-ups, sprint planning, sprint reviews or close-out, and backlog refinement.
- Review solution designs for alignment with requirements, stakeholder expectations, and program constraints.
- Engage with Customer and Program stakeholders to clarify requirements, manage expectations, and validate proposed solutions.
- Support requirements validation and user acceptance testing; ensure defects are traced to requirements and acceptance criteria are met.
Benefits
- Comprehensive benefits and wellness packages.
- 401(k) plan with company match.
- Competitive pay.
- Paid time off, including vacation, sick and personal time, and paid holidays.
- Medical plan options, including options with Health Savings Accounts.
- Dental and vision plan options.
- Full-flex work weeks where possible.
- Paid parental, military, bereavement, and jury duty leave.
- Typically 15 days of paid leave per calendar year for new employees, prorated by hire date.
- Typically 10 paid holidays per year, prorated by hire date.
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.
- Short- and long-term disability benefits.
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance provided or available.
- Internal mobility support and an AI-powered career tool for career steps and learning opportunities.
- Military-friendly workplace and culture of innovation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
