Senior Business Analyst

Teladoc Health • McCullom Lake, IL

6d • $85,000 - $95,000

About The Position

The Senior Business Analyst provides strategic business analysis services to business partners, working closely with business units to understand customer business strategies, processes, services, roadmaps, and operating context. The role documents capabilities needed to address business challenges and applies Information Systems expertise to develop, execute, and improve action plans. It supports alignment with customer and business needs, leads or participates in multiple projects, and builds stakeholder relationships to implement business solutions. The position conducts complex business and systems process analysis and design, with a focus on quality improvement and reliable, valid data. It also produces project analysis documentation and negotiates the needs and expectations of multiple stakeholders. The role has no supervisory responsibilities.

Requirements

• Experience working on large-scale projects and handling day-to-day operational requests from the business.
• Strong project management skills and ability to manage multiple tasks simultaneously.
• Strong relationship-building and communication skills.
• Understanding of indices, fundamentals, analytical data, and returns-level data.
• Superior quantitative and communication capabilities; ability to think creatively and tactically and work well as part of a team.
• Expertise with relevant business tools and systems administration, including Excel, PowerPoint, and Salesforce, with strong analytical, reporting, and dashboard-creation skills.
• Strong analytical skills, attention to detail, organization, and time management.
• 3–5 years of experience in sales operations or business analyst roles.
• Proven high-performance record in demanding settings, ideally with exposure to a public company environment.
• Must be currently authorized to work in the United States without current or future employment visa sponsorship.

Nice To Haves

• Prior sales experience.
• Experience in the healthcare and/or technology industries.
• Experience with commercial and analytics tools such as SFDC, the Upland product suite, and Tableau.

Responsibilities

• Apply current expertise in Information Systems to develop, execute, and improve action plans.
• Support and align efforts to meet customer and business needs.
• Lead or participate in multiple projects, completing and updating project documentation, managing scope and schedules, prioritizing work, ensuring timely delivery of tasks and milestones, escalating appropriately, and managing customer and supplier relationships.
• Identify, create, and facilitate process design changes through complex business and systems process analysis and design, focusing on quality improvement and reliable, valid data.
• Support implementation of business solutions by building stakeholder relationships, identifying business needs, carrying out necessary processes and practices, and monitoring progress and results.
• Produce project-level analysis documentation, including business requirements, scope matrices, use cases, sequence diagrams, future-state proposals, and UAT plans.
• Understand and negotiate the needs and expectations of multiple stakeholders.

Benefits

• Performance bonus
• Restricted stock units (RSUs)
• Benefits subject to eligibility requirements
• Flexible Vacation Policy, with time off subject to manager approval
• 80 hours of Paid Sick, Safe, and Caregiver Leave annually for full-time positions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed