Senior Business Analyst - Virtual Position

TELUS•Edmonton, AB

1d•Remote

About The Position

We're looking for a strategic Senior Business Analyst to lead business transformation and drive innovation across our national Door-to-Door and Call Centre teams. You'll lead pilot programs, harness AI tools to deliver data-driven insights, and guide cross-functional teams through digital initiatives—all while gaining exposure to cutting-edge generative AI platforms like TELUS FueliX.

Requirements

Bachelor's degree in Business Administration, Information Systems, Engineering, Economics, or related field
7+ years as a Business Analyst (3+ in a senior/lead capacity)
Advanced proficiency with BI tools (Tableau, Power BI, or similar)
Expert-level Excel and SQL skills
Demonstrated experience leading pilots or innovation initiatives
Hands-on experience with AI/ML tools and generative AI platforms
Strong project management and executive communication skills
Ability to mentor junior analysts

Nice To Haves

Experience with TELUS FueliX or other generative AI platforms
Background in telecommunications, digital services, or technology
Experience managing distributed/remote teams
Fluency in French and English (verbal & written)

Responsibilities

Lead evaluation and analysis of compensation, Living Out Allowance, and SPIFF programs
Design pilot frameworks, define success metrics, and establish KPIs
Present business cases and scaling recommendations to executive leadership
Leverage generative AI platforms (TELUS FueliX and others) to enhance analysis and uncover insights
Mentor teams on AI tool adoption and best practices
Identify opportunities to embed AI solutions into business processes
Partner with vendor, QA, data, and operations teams
Lead requirements workshops with diverse stakeholders
Serve as a bridge between business and technical teams
Conduct monthly strategic reviews with trend analysis
Generate actionable insights from complex datasets using business intelligence platforms
Create compelling dashboards and visualizations for executive decision-making
Support compensation reporting and payment processes
Identify bottlenecks and recommend AI-assisted improvements
Develop business cases and ROI analyses for new initiatives
Build playbooks and best practice guides for team adoption
Work with cutting-edge generative AI tools and directly shape how technology transforms operations for thousands of team members
Your analysis and recommendations inform executive decision-making and influence national program strategy
Own end-to-end pilot programs from conception to enterprise-wide deployment; see your work directly influence business outcomes
Mentor junior analysts, develop strategic and leadership skills, and build a portfolio of high-impact initiatives that position you for senior leadership roles