Senior Business Analyst, Customer Solutions

Fidelity Investments • Durham, NC

1d

About The Position

Are you interested in serving the needs of millions of customers at Fidelity's Workplace Investing, by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? As a Senior Business Analyst, you will serve as an individual contributor within the WPDDX Customer Solutions Team. You will be accountable for crafting an engaging experience for our clients. Day to day, you will work closely with a team of cross functional and dedicated team members (product, technology, legal, compliance and risk partners) responsible for delivering specific business goals. In this role, you will work with your teams to provide effective product partnership through communication, risk mitigation, quality assurance, effective delivery and build strong working relationships across the organization. As a Senior Business Analyst, you must be a highly motivated self-starter with a sense of ownership, attention to detail, and be an effective liaison between stakeholders and your team.

Requirements

• Experience with workflow design, data analysis, data visualization, and impact analysis.
• Strong written and verbal communication skills, including the ability to summarize and interpret information to influence key stakeholders such as Subject Matter Experts, and Business Partners.
• 5-7 years transferable experience.
• Bachelor’s degree preferred.

Responsibilities

• Identify and document business requirements, current and future states, and provide constructive feedback for future process improvements.
• Define epics, user stories, acceptance criteria, facilitate story refinement sessions, and demo sprint deliverables.
• Perform end to end Business Acceptance Testing and ensure the traceability of test cases.
• Communicate issues/client feedback with the team and resolve issues in a timely manner.
• Manage dependencies across teams and work on multiple projects simultaneously.
• Mentor peers and showcase critical thinking by managing conflicts within teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior