OIPA Business Solutions Analyst

National Guardian Life Insurance Company • Madison, WI

1d • Onsite

About The Position

The OIPA Business Solutions Analyst is a technical business professional responsible for providing business analysis, production support, and quality assurance for the OIPA platform and integrations under the guidance of senior team members. This role serves as a liaison between business stakeholders and IT teams, ensuring that OIPA and integrations operations meet business requirements and maintain operational stability. This position operates in a collaborative team environment with increasing independence and requires developing expertise in OIPA system processes, data structures, and common workflows. The OIPA Business Solutions Analyst contributes to team knowledge-sharing initiatives and to support the delivery of quality solutions across the organization.

Requirements

• Ability to analyze business processes and translate requirements into technical solutions
• Understanding of life insurance operations, underwriting, claims, or policy administration workflows
• Proven experience with Tier 2 Production Support and Issue Resolution
• Good written and verbal communication skills; ability to communicate with technical and non-technical audiences
• Demonstrated ability to work independently and with minimal supervision
• Strong organizational and project management skills
• Willingness to learn and develop expertise in OIPA systems
• Ability to bring stakeholders together and influence at all levels of the organization
• Excellent analytical, critical thinking and problem-solving skills
• Ability to help drive decision making
• Understand techniques related to diagramming, modeling and prototyping
• Ability to bring groups of stakeholders together using effective facilitation and presentation skills
• Proficient in all necessary technology, including computers, software applications including Microsoft Office Tools, Confluence, and JIRA
• Ability to extract meaning from data
• Experience working with third-party vendors
• Bachelor’s degree in Business, Information Systems, Computer Science, or related field preferred.
• A minimum of three years of experience in a Business Analysis, Product Owner, or Production Support role required.
• A minimum of one year of Production Support or Tier 2 Issue Resolution required.
• A minimum of one year of experience working in life insurance or financial services (e.g., policy data, claims, underwriting, actuarial reporting) required.

Nice To Haves

• A minimum of two years of direct experience working with the OIPA platform or similar life insurance administration system (e.g., FAST), preferred.
• Knowledgeable of Preneed experience highly desired.
• Knowledge of insurance data standards and regulatory requirements preferred.

Responsibilities

• Analyze OIPA business processes and workflows, document requirements, identify issues and recommend solutions. This includes any integration or downstream processes direct to OIPA or supporting systems (Sync, AppCapture, etc.).
• Translate business needs into clear functional and non-functional requirements and stories for technical teams.
• Participate in and lead discussions to gather requirements and clarify business objectives.
• Communicate business requirements in simple, non-technical language to business users. and in more technical language to IT partners.
• Recognize patterns in complex, multi-step OIPA workflows and identify process improvement opportunities.
• Support the liaison function between business areas and IT to ensure alignment on requirements and solutions.
• Assist with problem-solving efforts by gathering information, analyzing patterns, and identifying root causes for processes within OIPA, integrations with OIPA, or supporting systems.
• Diagnose and resolve routine system issues, data discrepancies, and common problems with escalation to senior team members as needed.
• Collaborate with developers, data engineers, and IT teams to implement solutions and support preventive measure discussions.
• Document troubleshooting steps, findings, and solutions to build personal knowledge and contribute to organizational resources.
• Escalate issues appropriately when they fall outside OIPA scope or require development-level intervention.
• Provide clear resolution guidance to business users and support staff with senior review when appropriate.
• Contribute to post-resolution analysis to identify improvement opportunities under senior guidance.
• Learn troubleshooting methodologies and problem-solving approaches through mentoring and pairing with senior team members.
• Assist with assessing the impact of proposed changes on operational workflows and end-users under senior guidance.
• Provide Tier 2 production support and troubleshooting to help ensure OIPA, integrations with OIPA, or supporting systems (Sync or AppCapture) operates effectively.
• Review incoming support tickets and change requests; categorize them as bugs, enhancements, or new requirements with guidance as needed.
• Assist with prioritization and routing of requests based on business impact and urgency.
• Document user stories and change requests that feed into development and IT roadmaps.
• Learn to assess business impact and request complexity to support prioritization decisions.
• Investigate, triage, and resolve escalated issues related to OIPA workflows, data processing, and routine system problems.
• Perform root cause analysis across OIPA processes, data pipelines, and common integrations with senior guidance.
• Analyze, research, and document reported problems, resolution steps, and preventive measures.
• Support system maintenance, and release deployment activities under direction.
• Monitor system performance and identify recurring issues for escalation and prevention.
• Collaborate with business stakeholders to support operational stability and follow up on reported issues.
• Troubleshoot OIPA-related issues with escalation support available for complex scenarios.
• Translate issues into clear functional and non-functional requirements and stories for technical teams.
• Participate in creation and execution of test plans to validate solutions before production deployment.
• Execute test scenarios and document test results clearly.
• Validate solutions meet documented requirements and specifications.
• Contribute to quality assurance discussions and recommend improvements with senior guidance.
• Maintain and update support logs and resolution guides tailored to OIPA workflows.
• Document system changes, process documentation, and troubleshooting steps.
• Contribute to FAQs and onboarding materials for new staff and contractors.
• Create and organize reference materials that support team learning.
• Participate in knowledge-sharing activities and documentation reviews.
• Engage with business users across sales, operations, compliance, underwriting, claims, and financial teams to clarify requirements and validate issues.
• Support requirements documentation and clarification discussions.
• Participate in meetings with stakeholders, team members, and support escalations.
• Communicate OIPA capabilities, limitations, and issues in a clear, straightforward manner.
• Document and escalate stakeholder feedback and change requests appropriately.
• Participate in Daily Standups, Release Planning, Review, and Retrospective meetings.
• Complete assigned projects and tasks, meet deadlines, and adhere to established operating parameters.
• Contribute to a positive team environment and promote goodwill across IST and organizational departments.
• Adapt to a changing, fluid environment and support evolving business needs.
• Seek guidance and feedback to improve performance and skills.
• Represent and communicate the mission and values of NGL.
• Comply with conduct, security, and confidentiality policies and expectations.
• Demonstrate commitment to continuous improvement and operational excellence.
• Support the organization's regulatory and compliance requirements.

Benefits

• 20 days of Paid Time Off growing to 25 days after 5 years
• 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
• Health care, dental and vision plans
• Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account
• Annual bonus based on company performance
• Paid Parental Leave
• 401(k) match up to 9%
• Paid Sabbatical after 8 years
• Paid Volunteer Time
• Education Assistance Program
• Employee Recognition Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level