Senior Business Analyst - 12 Month Term

The Canada Life Assurance Company • Toronto, ON

5d • CA$62,800 - CA$104,700 • Hybrid

About The Position

We are looking for a Senior Business Analyst who will be reporting to the Director, Advisor Engagement and will support the team by developing and maintaining in app training for the advisor and operations’ audience. The Senior Business Analyst role requires a process-driven individual who uses their experience and industry knowledge to drive content and strategy to enhance system usability. The expectations are for the Senior Business Analyst to have the technical experience to develop & implement WalkMe use cases for our mutual fund dealers.

Requirements

• Capability to think critically and out of the box to solution ideas to make a user experience easier.
• Understanding of user behavior and how to improve user engagement
• Analytical mindset, capable of interpreting data to make data-driven decisions
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Attention to detail, ensuring elements are visually appealing, user-friendly, and aligned with brand guidelines.
• Problem-solving skills, capable of troubleshooting and resolving issues
• Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
• Proficiency in Excel
• Post-secondary Degree/Diploma in Business Administration or technology-related field.

Nice To Haves

• Familiarity with HTML, CSS, and JavaScript is an asset
• Experience working in an agile development environment is a plus.
• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
• Prior experience working with mutual and segregated funds, and investment products is an asset.
• Experience leveraging AI-enabled tools to improve user experience, content development, reporting, analytics, or operational efficiency is considered an asset.
• Bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

Responsibilities

• Responsible for content development and administration of in-app learning to decrease processing issues and increase usability of Wealth system platforms.
• Analyze areas of opportunity to enhance usability of systems.
• Drive user adoption of the in-app learning tool and contribute to strategic direction of the system.
• Reporting usage data and adjoining KPIs
• Main point of contact and relationship manager between Quadrus and the vendor
• Work with vendor to create Customer Success Plan based on Quadrus Road map.
• Provide clear and effective communication with technical and business partners.
• Work closely with Vendor, Operations, Business Process, Learning and Development and Compliance as required.
• Maintain appropriate team documentation, including procedural guides and job aids.

Benefits

• Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Company-matching pension plan, share ownership program and additional investment options.
• Employee recognition programs, service milestone celebrations, employee discounts and more!
• A workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree