Senior Business Analyst
About The Position
FISPAN is seeking a Senior Business Analyst to own Payments & Bank Connectivity for multiple dedicated bank partners. This is a senior, product-adjacent role with end-to-end ownership — from commercial and technical onboarding, through scoping and engineering delivery, to certification, go-live and post-launch activities. You’ll be the primary liaison between bank partners and FISPAN’s Engineering, QA, PMO and Support teams, and you’ll influence the platform strategy for scaling safe, reusable connectivity. Why this role matters: bank integrations are core to our product value. The Senior BA ensures partner success, mitigates operational risk, and helps shape which capabilities become platform features versus partner-specific. If you enjoy technical problem solving, negotiating with external partners, and driving rigorous testing and certification, this role is for you.
Requirements
- 5+ years in business analysis, product, integration or payments roles — experience with bank connectivity highly preferred.
- Deep working knowledge of payment and connectivity standards: ISO 20022 / ISO XML, NACHA, IFX and common flat-file formats.
- Hands-on familiarity with SFTP, TLS/certificates, encryption, REST APIs, OAuth and mock/test infrastructures (e.g., Montebank).
- Proven experience running bank certification programs and coordinating bank UAT cycles.
- Strong experience with Agile delivery: JIRA, backlog management, DoR enforcement.
- Comfortable with test automation concepts, CI/CD and GitHub-based test artifacts.
- Excellent stakeholder management and the ability to negotiate technical and operational trade-offs with senior bank counterparts.
- Strong analytical skills (SQL or analytics tools such as Qlik/Tableau) and technical troubleshooting (JSON/XML, Postman, logs).
Nice To Haves
- Experience with ERP/accounting system integrations.
- Familiarity with regulatory/security requirements for financial integrations (PII, vendor assessments).
- Prior experience in product or program leadership at a SaaS company.
- Degree in business, finance, computer science or related field; relevant industry certifications.
Responsibilities
- Act as FISPAN’s single technical/business lead for assigned bank partners.
- Translate commercial commitments and bank requirements into detailed Scoping Documents, data mappings, transformation rules, interface diagrams, and E2E test plans.
- Produce and maintain JIRA epics/stories with clear, testable Given/When/Then acceptance criteria; ensure Definition of Ready (functional test cases in GitHub) is enforced.
- Coordinate design reviews with Technical Bank SMEs, Architecture and Engineering; document and manage platform vs bank-specific exceptions.
- Lead certification and UAT with banks: coordinate QA E2E automation, manage sandbox/mocks (Montebank/SFTP) and secure certification sign-off.
- Validate production readiness: runbooks, monitoring/alerting, key/certificate lifecycle management, rollback plans and support handover.
- Own incident escalation and post-mortems for assigned connectors; drive durable remediation.
- Champion BA/connectivity standards and reusable artifacts; mentor junior BAs and raise the team’s capability.
Benefits
- Best-in-Class Equipment: The most modern MacBook and Apple equipment.
- Prime Location: Our downtown Vancouver office offers coastal views and access to the building fitness center.
- Flexibility: Generous benefits, including a family leave top-up program and our Work-From-Anywhere policy.
- fully stocked cupboards
- weekly catered team lunches
- daily JJ Bean coffee runs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
