Sr Business Analyst

Guild Mortgage•San Diego, CA

About The Position

The Senior Business Analyst supports Client Experience initiatives by leading analysis for medium to complex projects across the mortgage loan lifecycle, including application, origination, and servicing. The role develops business, system, data, and API/integration requirements and drives assigned work from discovery through delivery. The Senior BA partners with business stakeholders, Product, Engineering, and QA to refine backlog items and assess end-to-end impacts across web and mobile experiences, APIs and middleware, legacy systems, and upstream and downstream integrations. The role also creates process and data-flow diagrams, communicates risks and dependencies, and mentors other Business Analysts. The position requires a high degree of independent judgment and discretion, with low to intermittent supervision depending on experience. Work is primarily sedentary in an office environment, with frequent computer keyboard and mouse use and regular interpretation of visual and audio information. Travel is 0%.

Requirements

Bachelor's degree directly related to the position or equivalent.
Minimum six years of experience.
Relevant experience in mortgage lending and/or consumer lending technology.
Strong analytical skills, including the ability to scrutinize complex processes, streamline them, and abstract from detailed information to a broader understanding.
Modeling skills to represent requirements information graphically.
Understanding of requirements engineering across multiple software development life cycles in a team environment.
Excellent verbal and written communication skills and ability to manage communication with multiple stakeholders.
Experience working in an Agile environment.
Ability to interview subjects, facilitate group discussions, gather information, and report results.
Strong proficiency with applications such as Microsoft Word, Excel, and MS Teams.
Ability to write simple SQL queries.
Ability to work under pressure in a fast-paced, data-driven environment.
Ability to organize and manage multiple priorities simultaneously.
Self-motivated, able to work independently and lead projects, with strong attention to detail.

Nice To Haves

Mortgage operations experience is highly preferred.
Experience leading or working with teams in an Agile setting, managing a backlog or release plan, and writing and collaborating on epics and user stories is strongly preferred.
Jira experience is a plus.

Responsibilities

Partner with project sponsors, Product Owners, business stakeholders, Engineering, QA, and other cross-functional teams to define business problems, objectives, outcomes, scope, assumptions, constraints, and success criteria.
Analyze project stakeholders and impacts across the mortgage loan lifecycle and across client-facing applications, APIs and middleware, legacy platforms, and upstream and downstream systems.
Lead discovery and requirements elicitation using interviews, workshops, document and system analysis, process observation, data analysis, and other appropriate techniques.
Develop complete, testable business, functional, system, data, API/integration, and nonfunctional requirements, including business rules, assumptions, constraints, exceptions, interfaces, and acceptance criteria.
Analyze APIs and integrations, including systems, integration points, data flows and mappings, dependencies, error and exception scenarios, and upstream and downstream impacts.
Decompose complex requirements into features, user stories, and testable acceptance criteria ready for refinement and development.
Create and maintain current- and future-state process flows, user flows, system and integration diagrams, data flows, and other visual models.
Participate in and help drive backlog refinement, story mapping, sprint planning, design discussions, standups, and other Agile delivery activities.
Drive assigned work from discovery through implementation and post-production support; follow up on questions, decisions, dependencies, and action items, and provide updates on progress, risks, blockers, and delivery readiness.
Partner with Engineering and QA on requirements interpretation and testing and validation strategies, including test scenarios, cross-system impacts, regression considerations, defect resolution, and production validation.
Support implementation and releases by coordinating stakeholder readiness, validating expected behavior, supporting defect triage, and assisting with post-production issues.
Participate in peer reviews to ensure quality, completeness, consistency, traceability, and alignment with BA standards.
Identify opportunities to reuse requirements, business rules, process models, and other analysis artifacts across projects and products.
Contribute to continuous improvement of BA standards, templates, documentation practices, processes, and tools.
Mentor and support other Business Analysts, sharing business, systems, and analytical knowledge and guidance on requirements quality, systems thinking, and BA practices.
Use independent judgment to identify and resolve complex business and system issues, facilitate decisions, and escalate risks, dependencies, or blockers as appropriate.
Perform other duties as assigned.