Senior Business Analyst

Rockland Trust•North Middleboro, MA

6d•$70,000 - $80,000

About The Position

Rockland Trust is seeking an experienced Senior Business Analyst to join its Loan Operations team. The role serves as a liaison between business stakeholders and technical teams to help ensure loan-related systems and processes are efficient, scalable, and compliant. The position also leads coordination, testing, training, and implementation for operational systems, Bot workflow alignment, and report development within Loan Operations. It is suited to someone who can address operational challenges through data and process optimization in a fast-paced banking environment.

Requirements

Bachelor’s degree in Business, Finance, Information Systems, or a related field.
At least 5 years of business analysis experience in financial services, with a strong focus on loan operations or lending systems.
Deep understanding of banking operations and loan servicing systems.
Experience with Blackline software to assist the Loan Operations Financial Control team.
Hands-on experience with data analysis tools such as SQL, Power BI, Alteryx, or Excel, and process-mapping tools such as Visio or Lucidchart.
Expertise in efficiency projects involving AI and understanding of workflow creation.
Ability to bridge business and technical stakeholders, with strong communication and documentation skills.
Strong communication and problem-solving skills.
Self-motivated, dependable, well organized, and able to work independently and as a team member.

Nice To Haves

Master’s degree.
IBS and nCino experience.
Working knowledge of regulatory frameworks such as HMDA, CRA, and BCBS 239.
Experience with Agile project methodologies and tools such as Jira and Confluence.
Certifications such as ECBA, CBAP, CDMP, PMP, or Lean Six Sigma.

Responsibilities

Lead cross-functional project teams implementing process or system changes, meeting deadlines and defined success criteria.
Analyze loan operations processes end to end to identify inefficiencies, gaps, and opportunities for automation and improvement.
Gather, analyze, and translate complex business requirements into functional and technical specifications.
Collaborate with Product, Technology, Risk, Compliance, and Operational teams to design and implement system enhancements or new solutions.
Support change management, including UAT planning and execution, training, and documentation.
Develop and use reporting, dashboards, and data analysis to inform decision-making and performance monitoring within Loan Operations.
Serve as a subject matter expert on loan data flows, systems integrations, and process dependencies across the loan lifecycle.
Participate in Business Continuity Planning and Disaster Recovery exercises as needed.