Senior Business Analyst

ASSYST, Inc. • Towson, MD

2d

About The Position

ASSYST is seeking a Senior Business Analyst to analyze business processes, define system requirements, and support technology implementation for a client. The initial focus is replacing a Jail Management System. The role works with business stakeholders, subject matter experts, technical teams, project managers, and vendors to validate requirements, evaluate solutions, support system integration, and help ensure successful implementation.

The Senior Business Analyst supports the technology lifecycle, including requirements analysis, solution design, testing, implementation, troubleshooting, and post-production operations. The role also provides stakeholder consultation, technical assistance, and user training, while maintaining effective working relationships and protecting sensitive and proprietary information.

Requirements

• Bachelor's degree in Business, Computer Science, or a related field.
• At least five years of experience in systems analysis, change management analysis, project management, program analysis, or a related field.
• Demonstrated experience in Public Safety system implementations and post-production support as a primary technical resource.
• Knowledge of information systems planning, development, implementation, and maintenance.
• Strong business process analysis, requirements gathering, system design, and technical documentation skills.
• Experience developing functional specifications, test plans, and test scripts.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Ability to translate business requirements into effective technology solutions and collaborate with technical and non-technical stakeholders.

Nice To Haves

• Experience working with a government entity.
• Five or more years of experience with Public Safety projects.

Responsibilities

• Gather, analyze, validate, and document functional and non-functional system requirements.
• Analyze existing business processes, workflows, and data flows to identify improvements and recommend technology solutions.
• Collaborate with business stakeholders, subject matter experts, project managers, developers, and vendors on solution design and implementation.
• Develop system design documents, functional specifications, and prototypes as required.
• Prepare unit and system testing scripts and facilitate User Acceptance Testing (UAT).
• Support system implementation, integration, troubleshooting, and post-production operations.
• Document requirements for system enhancements, change requests, and break/fix activities.
• Assess technology solutions, identify business needs, and recommend process improvements.
• Develop and maintain business requirements, test plans, technical documentation, and system performance metrics.
• Provide stakeholder consultation, technical assistance, and user training throughout project implementation.
• Maintain effective working relationships and ensure the confidentiality of sensitive and proprietary information.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior