Senior Business Analyst

Gainwell Technologies LLC•Any city, OH

4d•$69,400 - $95,000•Remote

About The Position

The Senior Business Analyst helps Gainwell’s clients improve the health and well-being of the members they serve by supporting technology and operational initiatives. This role coordinates business analyst activities on IT projects, guides newer team members, and serves as a liaison among clients, project managers, product teams, and technical staff. The analyst gathers and translates business needs into documented requirements and specifications, assesses business processes and data flows, and supports implementation, testing, validation, and continuous improvement. The position also supports operational excellence for data warehouse and reporting environments. Duties include coordinating semantic model builds, monitoring service levels, preparing client-facing operational reports, assisting with incident and outage response, and collaborating with support teams on access, ticketing, and operational procedures. The Senior Business Analyst contributes to training, documentation, knowledge sharing, disaster recovery readiness, and business continuity activities. This role is fully remote for candidates located in the contiguous United States. The stated annual pay range is $69,400–$95,000, with actual base pay varying according to factors such as geographic region, internal equity, job-related knowledge, skills, and experience.

Requirements

At least 6 years of experience in a relevant Business Analyst position.
Strong client communication skills and ability to translate business needs into actionable objectives and technical requirements.
Experience gathering, documenting, and managing business requirements, data mapping specifications, test plans, and validation activities.
Strong analytical, problem-solving, and business process re-engineering skills.
Strong executive presence and communication skills for delivering messages to business leaders, clients, and technical personnel.
Ability to motivate others and explain complex technical concepts clearly.
Knowledge of computer programming concepts, including configuration, development, batch processing, and data integration processes.
Advanced knowledge of analytical tools such as Microsoft Excel, SQL, reporting solutions, and requirements management tools such as Application Lifecycle Management (ALM).
Experience supporting data warehouse, business intelligence, reporting, semantic model, or large-scale data environments.
Experience supporting SLA-driven operational processes, incident management, issue resolution, and client-facing reporting.
Ability to work remotely from a location in the contiguous United States.

Nice To Haves

At least 3 years of Medicaid and Medicare experience preferred.
Familiarity with healthcare, Medicaid, Medicare, claims, eligibility, or other highly regulated environments preferred.

Responsibilities

Coordinate business analyst team duties and activities on IT projects, and provide guidance and support to newer team members.
Serve as a liaison between clients, project managers, product teams, and technical staff to define, document, communicate, and validate requirements and expected impacts.
Work with clients to develop business specifications and requirements for technical projects, enhancements, and operational initiatives.
Analyze, plan, design, document, and recommend improvements to business processes, data flows, reporting solutions, and technology capabilities.
Gather stakeholder requirements for new and existing requests and translate them into actionable business and technical specifications.
Create and maintain data mapping and semantic model documentation, business requirements, test plans, test results, and other project artifacts.
Support change requests and projects through requirements gathering, impact analysis, testing, validation, implementation support, and process improvement.
Review system enhancements and updates with product and technical teams, provide feedback, execute validation procedures, and confirm requirements have been met.
Approve and validate test results and support user acceptance testing.
Use analytical and relational database tools, including Excel and SQL, to quantify project impacts and support data-driven decisions.
Coordinate and validate weekly semantic model builds, communicate build status to stakeholders, and support adherence to service level agreements.
Prepare, analyze, and distribute operational and performance reports, including ticket metrics, user activity reports, and other client-requested deliverables.
Monitor, document, communicate, and assist with troubleshooting system outages, incidents, and production support activities while meeting SLA commitments.
Collaborate with support and help desk teams on system access, provisioning, ticketing processes, and operational procedures.
Support organizational readiness through training development, documentation maintenance, knowledge sharing, and mentoring.
Participate in disaster recovery planning, testing, tabletop exercises, and operational readiness initiatives.