Senior Business Analyst – ERP & Student Information Systems (Registrar, Admissions, Finance, HR) | Hybrid

Ellucian•Lawrence Township, NJ

4h•Hybrid

About The Position

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes. The Senior Business Analyst – ERP & Student Information Systems is part of the Application Team at Rider University’s Office of Information Technology (OIT). The Sr BA’s main role is to partner with end users, understand and optimize their business processes, and to assist them in becoming more efficient and effective utilizing technology. The overall goal of OIT is to support Rider’s drive for student success. This position reports to the Director of Enterprise Applications. This is a hybrid position – there are options to work from home but several days per week must be spent in the office at Rider University’s Lawrenceville, NJ location.

Requirements

5+ years’ experience in Business Analysis, Application/Database Development, IT Project Management, or similar field.
Demonstrated experience in successfully gaining and keeping client trust, including managing communications and expectations with clients.
Experience in working on one or more enterprise projects that touched a variety of end-users or clients.
Demonstrated experience handling multiple projects simultaneously and managing competing priorities.
Experience analysing and documenting data flows at a high level.
Outstanding problem-solving skills with a “can-do”, customer-first attitude.
A focus on continuous learning and adoption of new concepts, technologies and problem-solving techniques.
Strong interpersonal skills, the ability to maintain effective working relationships, and work collaboratively with clients, co-workers, and vendors.
Excellent written and verbal communication.

Nice To Haves

Understanding of higher education related business processes is strongly preferred (in these areas: Finance, Human Resources, Payroll, Registrar, Accounts Receivable, Admissions, Academic Affairs, and/or Advancement).
Experience with Ellucian Banner, Degree Works, Workflow is strongly preferred.

Responsibilities

Gather requirements, create functional specifications based on requirements, create test plans, test/validate project deliverables, validation of system upgrades, troubleshoot operational tasks.
Bridge the gap of knowledge between OIT and the various business units, maintain continuity on critical processes and projects with remote consultants when required.
Acquire institutional business process knowledge, provide business process improvement recommendations, and promote best practices.
Work on complex projects or complex operational tasks.
Work with remote consultants on designated projects to ensure there is no gap of understanding between the consultant and the Rider business client. Serve as a backup for consultant for short term/emergency.
Troubleshoot errors and issues encountered by end users and provide resolution to solve issue to client’s satisfaction
Train end users or technical support staff to use and support programs.
Ensure customer satisfaction until the project is complete
Create and update ticket tracking system with required information.
Create or maintain documentation of user guides, handbooks, and/or functional specifications.

Benefits

Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
Education Assistance Program
Professional development opportunities
LinkedIn Learning