Senior Business Analyst - Enterprise Systems

Corgan•Dallas, TX

5h•Onsite

About The Position

At Corgan we are passionate about great design but the best thing we build is each other. Here, you’ll find camaraderie and collaboration as abundantly as curiosity and creativity. Corgan is a welcoming and supportive environment that provides significant career advantages. You’ll find room to grow, freedom to explore — and the safety to fail. Thank you for your interest in joining our curious, passionate, hardworking team. Corgan is seeking a Senior Business Analyst to lead the analysis, configuration, and ongoing optimization of our enterprise platform estate, with Microsoft Dynamics 365 as the primary system of expertise. This role sits within the Business Technology team. This is a senior individual contributor role built for someone who works with a high degree of autonomy. You will own platform initiatives end-to-end, from requirements through adoption, and drive that work largely on your own. The role also carries a clear data discipline: keeping our platform data clean, deduplicated, and well governed is part of the job, not an afterthought. At Corgan, we value a highly collaborative environment to achieve shared goals. Accordingly, this is advertised as a primarily onsite position in the Dallas, TX office.

Requirements

Strong problem-solving skills
Ability to work independently and drive projects to completion on their own
Effective written and verbal communication
Experience working with both internal and external partners
Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field
5+ years of hands-on Microsoft Dynamics 365 experience, with demonstrated depth in CE/CRM configuration and at least one full implementation led to completion
Proven track record of owning platform initiatives independently, from requirements through delivery, with limited oversight
Demonstrated strength in data analysis and cleansing, including profiling data for duplicate and conflicting records (such as vendor and client data) and driving deduplication and remediation
Experience reviewing system roles and access, and applying least-privilege principles to protect data integrity
Expert-level knowledge of business analysis techniques, including requirements gathering, process mapping, and gap analysis
Strong understanding of system integration concepts and data management principles
Proficiency in creating technical documentation, user stories, and functional specifications
Experience with Agile project management methodologies and SDLC processes
Experience with testing methodologies including UAT, system testing, and regression testing
Knowledge of workflow automation and business process optimization
Excellent written and verbal communication skills with the ability to present to leadership
Strong analytical and problem-solving abilities with attention to detail
Proven ability to manage multiple complex initiatives simultaneously
Knowledge of data privacy and security best practices
Experience with cloud-based enterprise applications and integrations

Nice To Haves

An advanced degree
Continual learning demonstrated through certifications, like: MB-280: Microsoft Certified Dynamics 365 Customer Experience Analyst Associate
MB-310: Microsoft Certified Dynamics 365 Finance Functional Consultant Associate
Certified Business Analysis Professional (CBAP)
Project Management Professional (PMP)
Agile/Scrum certifications (CSM, CSPO) or Lean Six Sigma

Responsibilities

Lead enterprise platform initiatives from intake through adoption, holding scope, timeline, and budget, and driving the work independently
Break ambiguous business problems into a defensible plan of work and execute against it with limited oversight
Manage your own delivery cadence across multiple concurrent initiatives
Coordinate with cross-functional shared services partners, including HR, Accounting, Marketing, and Legal, to gather input and ensure seamless platform integration
Conduct comprehensive requirements analysis for system enhancements, configurations, and integrations
Translate complex business needs into detailed functional specifications and user stories
Facilitate stakeholder meetings, workshops, and validation sessions that drive decisions
Perform gap analysis between current state processes and desired future state functionality
Create and maintain project documentation, including business requirements documents and process flows
Serve as the team's functional authority on Microsoft Dynamics 365, leading configuration of Customer Experience (CE/CRM) modules and supporting integrations
Configure and optimize adjacent platforms in the estate as needed, including HRIS, ATS, and FMS workflows
Guide platform roadmap decisions, release adoption, and ongoing system health
Profile and analyze platform data to identify duplicate, incomplete, and conflicting records, with particular attention to vendor and client master data
Design and run data cleansing and deduplication efforts, and define the matching and survivorship rules that keep records clean over time
Review system roles and access assignments, and enforce least privilege to protect data integrity and reduce risk
Establish recurring data quality checks and reconciliation routines, and partner with stakeholders to resolve root causes rather than symptoms
Develop test plans and lead user acceptance testing (UAT), system, integration, and regression testing
Manage defect triage and remediation through resolution
Ensure data integrity and system performance meet business requirements
Serve as the primary business liaison for assigned platforms
Provide training and support to end users on system functionality and best practices
Develop user documentation, training materials, and process guides
Facilitate change management activities to drive successful, durable adoption
Monitor platform performance and identify opportunities for process and cost optimization
Stay current with platform updates, new features, and industry best practices
Recommend system and process enhancements that increase efficiency
Lead post-implementation reviews and lessons learned sessions