Senior Business Analyst - eCommerce (Hybrid or Remote)

Oregon Tool•Portland, OR

1d•$130,000 - $145,000•Hybrid

About The Position

The Senior Business Analyst – eCommerce serves as the strategic technology partner for Oregon Tool's business teams within the global Sales, Marketing and Commerce (B2B, B2C) areas and is accountable for maintaining and delivering enhancements to the B2B user experience and platform functionality, driving measurable business value and supporting our customer-centric vision.

Requirements

Bachelor’s degree in computer science, information technology, business or a related field
3+ years of project management experience leading global, complex, cross functional initiatives. Developing and managing project scope, schedules, budgets, resource plans, risks, issues, and change requests
6+ years’ experience as a Business Analyst with a focus on eCommerce systems operations and design
2+ of hands-on experience with B2B eCommerce platforms (e.g., Corevist, Shopify, SAP Commerce Cloud) in manufacturing, distribution, or similar industries
Demonstrated experience eliciting requirements for customer experience (CX) and user experience (UX) related to ecommerce and web properties
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience with Jira, Confluence, and Microsoft Teams
Available to work on site as required by job; eligible for domestic and international travel several times per year up to two weeks’ duration
Available to work on-site and collaborate with global teams across multiple time zones

Nice To Haves

Experience with OpenText Media Manager (DAM) Administration, Data Syndication (Salsify preferred), and SAP Commerce Cloud a plus
Experience in an SAP ERP environment a plus
Manufacturing industry and multi-channel sales & marketing experience is a plus

Responsibilities

Serve as the primary IT partner for business teams within global Sales, Marketing and Commerce (B2B, B2C) areas
Collaborate with business leaders to identify opportunities for process optimization, revenue growth, and enhanced customer experience
Translate business strategy into technology roadmaps, requirements, and solution recommendations
Lead discovery sessions, workshops, and requirements gathering for business initiatives
Develop business cases, ROI analyses, and solution recommendations for new investments and enhancements
Promote best practices and process standardization across global operations
Advise stakeholders on how technology can enable and improve business processes and customer engagement
Ensure solutions meet business requirements while maintaining scalability, security, and operational efficiency
Maintain open communication through conversation and both formal and informal documents
Work effectively and collaboratively with a hybrid team
Lead business systems projects from concept through implementation
Coordinate with project managers, technical teams, vendors, and business stakeholders to ensure successful delivery
Facilitate testing, user acceptance activities, training, and change management efforts
Support issue resolution through root cause analysis and corrective action planning
Monitor system performance, user feedback, and business outcomes to drive continuous improvement
Manage third-party consulting and vendor relationships as required
Provide sustaining functional support for our B2B/B2C ecommerce applications and web properties
Collaborate with IT development operations and infrastructure teams to resolve production issues promptly while adhering to IT protocols and standards
Develop and maintain documentation for business process design, including high-level overviews, detailed functional specifications, and visual aids such as process flows. Regularly updates documentation as processes evolve, tailoring content to the appropriate audience
Conduct training sessions for business users on new process implementations. Shares best practices across the organization to ensure effective and efficient use of business applications
Partner with ERP, integration, and development teams to ensure seamless data flow between websites, commerce platforms, and SAP
Identify and evaluate emerging technologies that improve customer experience and operational effectiveness
Support application extensions, system configurations, testing, and deployment activities

Benefits

Medical, Dental, and Vision Benefits available on day one (no waiting period)
401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
Retirement Savings Plus Plan
Earn up to 120 hours vacation during your first year of service
Paid holidays and one paid Community Involvement Day available per calendar year
Tuition reimbursement program
Global company with small company feel
Casual work attire
Complimentary snack and coffee/tea to keep you fueled
Onsite cafeteria offering a variety of convenient options
Onsite Physical Therapist
Onsite Fitness center
Public Transit access