Senior eCommerce Analyst

Office Depot•Boca Raton, FL

3h•$75,000 - $85,000

About The Position

The Senior eCommerce Analyst will lead the consultation with internal customers of eCommerce to capture agreed-upon business objectives and processes and communicates these processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users goals. This person is the top-level expert in the management of eCommerce applications. This role will lead the gathering and development of enhancements to our BSD and .Com applications through use-case development, wire frame review, user acceptance testing and implementation. This role will be accountable for delivering on-time high-quality eCommerce solutions to Office Depot customers. This role is the primary liaison between the business and IT and is responsible for leading the collection of business requirements, designing solutions, overseeing the development and coordinating the testing of innovative system and business solutions for the eCommerce organization. Additionally, is the key driver in collaborating with business personnel to create and document business work flows as well as configure application systems to match those work flows. Once configured, this role is accountable for ensuring the appropriate testing and business training is provided to make for a smooth "go live" scenario. Upon implementation, this position will be the designate the participants in the ongoing support and future enhancement development for the respective applications.

Requirements

Bachelor's Degree in MIS, Business, Computer Science or equivalent experience
7+ years experience in business/systems analysis with a focus on web/internet projects
Strong experience capturing requirements for web application development specifically in eCommerce transactions
Experience writing functional requirement specifications, writing use cases, test plans and cases
Experience creating process flow diagrams
Awareness of current web technology and tools (e.g. Search tools, Tracking tools, etc.)
Previous coding experience
Knowledgeable about quality assurance methodology
Project management experience
Strong facilitation and communication skills
Strong attention to detail
Strong written and oral communication skills, including presentation and interview skills
Strong organizing and planning skills with proven ability to multi-task
Analysis and problem solving skills
Negotiation skills
Ability to work with minimal direction and supervision
Strong written and verbal communication skills across business and technical audiences

Nice To Haves

Proven experience with ITIL processes
Prior business and or IT operations experience
Experience in test planning and execution and training documentation and execution
Demonstrated ability to organize workload, multitask, think analytically, solve technical problems, and establish relationships across business and IT teams members
Experience in the Retail industry

Responsibilities

Lead the consultation with internal customers of eCommerce to capture agreed-upon business objectives and processes.
Communicate processes and their implications to technical and non-technical contributors.
Lead the gathering and development of enhancements to BSD and .Com applications.
Conduct use-case development, wire frame review, user acceptance testing and implementation.
Deliver on-time high-quality eCommerce solutions.
Serve as the primary liaison between the business and IT.
Lead the collection of business requirements, designing solutions, overseeing development, and coordinating testing of system and business solutions for the eCommerce organization.
Collaborate with business personnel to create and document business work flows.
Configure application systems to match business work flows.
Ensure appropriate testing and business training is provided for a smooth "go live" scenario.
Designate participants in ongoing support and future enhancement development for respective applications.