Senior Building Automation Service Specialist

Siemens•Rochester, NY

12d•$58,834 - $100,858•Onsite

About The Position

The Senior Building Automation Service Specialist supports Siemens’ Rochester, New York branch and its customers throughout the greater Rochester area. The role performs service work on building automation systems, including service agreement maintenance, projects, and on-call time-and-material service. The specialist responds to emergency calls during scheduled hours and after hours as needed, and serves as a customer-facing representative of Siemens, helping customers improve system performance, save energy and money, and support a more sustainable future. The position executes digitalization and standard service operations strategies and coordinates with internal service team members, contractors, and customers. It involves maintaining automation systems, performing repairs and troubleshooting, completing service documentation and reports, maintaining preventive maintenance schedules, and providing customer instruction and training. The specialist also identifies system discrepancies and upgrade opportunities, supports pricing of repairs and upgrades, assists with system startup and checkout, and participates in job-site turnover activities. The position requires overtime as needed, participation in a rotational on-call schedule, and minimal overnight travel. Work may take place at customer sites and in challenging areas such as ducts, crawl spaces, roofs, basements, and above ceilings. The role uses Siemens technology and devices and may involve remote work.

Requirements

At least 3 years of experience performing preventive maintenance and diagnostics of building automation and HVAC systems.
On-the-job experience with open protocols such as BACnet, Modbus, TCP/IP Ethernet, and networking.
On-the-job experience with engineering concepts, programming, job startup and checkout, and troubleshooting.
Ability and willingness to work in varied conditions, including climbing ladders, scaffolds, and high-lift equipment and working in ducts, crawl spaces, roofs, basements, and above ceilings.
Ability to use hand tools, a laptop, email, a smartphone, and a tablet, and to carry and move equipment and tools weighing up to 50 pounds unassisted.
Experience with Microsoft Office, including Word, Excel, and Outlook.
Ability and willingness to work overtime and on-call as needed.
Verbal and written communication skills in English.
Must be at least 18 years old and have a valid driver's license with limited violations.
Must meet eligibility requirements for Siemens' fleet vehicle program.
Must be legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Nice To Haves

High school diploma or state-recognized GED.
Specialized skill training or certification.
Computer technology and computer network knowledge.
At least 5 years of experience installing and servicing electronic control or HVAC equipment.
Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations.
Engineering and programming background, including PLC or BMS.

Responsibilities

Execute digitalization and standard service operations strategies.
Work with internal service team members, including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel.
Follow Siemens and customer safety requirements, complete assigned training, and comply with mandatory policies, procedures, and standards.
Coordinate with contractors on job sites as needed and maintain tools and test equipment.
Support the after-hours on-call rotation and respond to assigned emergency and on-site service calls.
Perform repairs on automation system types as directed.
Complete service ticket documentation and maintain preventive maintenance schedules.
Maintain accurate records of services performed and generate reports using Siemens tools.
Instruct customer personnel on proper system operation and assist with training.
Identify and report system discrepancies and suggest system upgrade opportunities.
Assist with pricing repairs and upgrades to existing agreements when needed.
Perform system checkout and startup on projects.
Participate in job-site final walks and system-to-service turnover or final completion activities for assigned jobs.
Develop working relationships with internal and external customers, identify their needs, and resolve issues.
Work overtime as needed, including extended hours to meet commitments.
Participate in rotational on-call coverage and undertake minimal overnight travel.
Use Siemens technology and devices, work remotely, identify and quote deficiency repairs, and manage deadlines.
Perform other duties as assigned.