About The Position

This role involves troubleshooting, repairing, and maintaining Building Automation Systems (BAS) and HVAC controls. The technician will diagnose issues across mechanical, electrical, and controls systems, perform preventative maintenance, and support system upgrades and expansions. Responsibilities also include commissioning, retro-commissioning, and startup activities, ensuring accurate documentation, and supporting various building automation platforms. The position requires assisting customers with energy optimization, configuring system analytics, and integrating different building systems. The technician will also be involved in Fault Detection & Diagnostics (FDD) and proactive issue resolution using remote monitoring tools. Building strong customer relationships, serving as a primary technical contact, and identifying service opportunities are key. Collaboration with internal teams and mentoring junior technicians are also expected.

Requirements

  • 3+ years of BAS service experience.
  • Strong HVAC troubleshooting knowledge.
  • Experience reading control drawings and sequences of operation.
  • Experience commissioning and servicing DDC systems.
  • Valid driver’s license with acceptable driving record.
  • Ability to pass background screening and drug testing.
  • Strong communication and customer service skills.

Responsibilities

  • Troubleshoot and repair BAS control systems and field devices.
  • Diagnose HVAC, mechanical, electrical, and controls-related issues.
  • Perform preventative maintenance and service agreement inspections.
  • Support controller replacements, upgrades, migrations, and system expansions.
  • Validate sequences of operation and optimize system performance.
  • Assist with commissioning, retro-commissioning, and startup activities.
  • Complete point-to-point verification and functional performance testing.
  • Maintain accurate documentation and system backups.
  • Support enterprise and site-level building automation platforms.
  • Assist customers with energy optimization initiatives.
  • Configure alarming, trending, dashboards, and analytics.
  • Support integration of HVAC, lighting, power monitoring, refrigeration, and specialty systems.
  • Assist with Fault Detection & Diagnostics (FDD) initiatives.
  • Utilize remote monitoring tools to identify and resolve issues proactively.
  • Develop strong customer relationships.
  • Serve as the primary technical contact for assigned accounts.
  • Provide recommendations for system improvements and lifecycle planning.
  • Identify and develop service agreement and project opportunities.
  • Coordinate with project managers, service managers, and sales teams.
  • Mentor junior technicians and apprentices.
  • Assist with technical training and onboarding.
  • Provide field leadership on complex service projects.
  • Support technical standards and best practices.
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