Senior Branch Manager - Saratoga County, NY
About The Position
Trustco Bank is seeking a dynamic, results-driven Senior Branch Manager to lead the daily operations of a full-service branch. The manager oversees branch performance across sales, customer service, lending, operations, and security. The role leads and coaches a team, builds customer relationships, and drives growth through business development, referrals, and client retention. The successful candidate can balance operational efficiency with strategic business growth and deliver exceptional customer service. This is a supervisory role reporting to the Regional Vice President. The position is full-time, with hours aligned to branch operations: Monday and Wednesday 8:30 AM–5:00 PM; Tuesday 8:30 AM–3:00 PM; Thursday and Friday 8:30 AM–6:00 PM; and Saturday 8:30 AM–1:00 PM on a rotating schedule. The branch is closed Sunday. Employees may need to remain 15–30 minutes after closing, and occasional travel may be required for training, meetings, or branch support. Duties may change, and the description is not exhaustive. Trustco Bank describes its workplace as supportive, inclusive, and collaborative, with opportunities for employees to grow their careers and contribute to the community. The company offers a compensation and benefits package that includes medical, dental, and vision insurance; a health savings account with an annual employer contribution; a 401(k) plan with an employer match; paid time off and 11 paid federal holidays; training and professional development; tuition reimbursement; and reduced fees and rates on certain loan products.
Requirements
- High school diploma or equivalent.
- Supervisory experience.
- Strong customer service and cash-handling experience.
- Excellent verbal communication and interpersonal skills in person, by phone, and via email.
- Fluency in English.
- Access to reliable transportation.
- Strong organizational skills and the ability to manage multiple priorities.
- Ability to work effectively in a collaborative team environment.
- Willingness to participate in ongoing training and development.
- Ability to lift 10–20 lbs. and stand for extended periods.
Nice To Haves
- Bilingual ability.
- Bachelor’s degree.
- Previous banking or financial services experience.
Responsibilities
- Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
- Develop new deposit, loan, and business opportunities and achieve branch sales and retention goals.
- Build and promote the branch’s identity and foster a sales-driven, customer-focused culture.
- Supervise, coach, and evaluate Assistant Branch Managers, the Head Teller, and Tellers.
- Conduct staff training, regular team meetings, and performance reviews.
- Sell new products, services, promotions, and incentive programs to drive growth.
- Originate residential, home equity, and installment loans.
- Ensure compliance with bank policies, procedures, and security protocols.
- Handle complex customer requests and resolve escalated issues in person or by phone.
- Approve significant transactions, including large check cashing, bank checks, and general ledger tickets.
- Maintain branch appearance and uphold operational performance standards.
- Report regularly to senior management on branch performance, opportunities, and challenges.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings account with an annual employer contribution
- 401(k) retirement plan with employer match
- Paid time off
- 11 paid federal holidays
- Training and professional development programs
- Tuition reimbursement
- Reduced fees and rates on certain loan products
- Additional compensation and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
