Senior BizOps Program Manager, Workforce Staffing Global Transformation

Amazon • Seattle, WA

1d • Onsite

About The Position

We're seeking a Senior Business Operations & Transformation Program Manager to lead change management, knowledge management, and business operations for Global Workforce Staffing's Transformation team. This role owns critical mechanisms including cross-functional business reviews (xBRs) while building sustainable frameworks and leveraging AI-powered automation that enable our global team to scale effectively.

Requirements

• Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field

Nice To Haves

• 2+ years of driving process improvements experience

Responsibilities

• Own Business Operations for Transformation Team: Lead end-to-end execution of cross-functional business reviews (xBRs) including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) for Transformation team initiatives, ensuring operational rigor through data-driven insights, executive-level reporting, and AI-powered automation to reduce manual coordination work
• Lead Change Management Strategy & Execution: Design and implement change management frameworks for transformation initiatives, own change management plans, and support teams through adoption by coordinating stakeholder engagement across global teams with proven strategies and communication plans
• Build Knowledge Management Infrastructure: Establish knowledge management systems, content governance standards, and documentation frameworks that enable consistent information sharing, discoverability, and institutional knowledge retention across global teams
• Drive AI-Powered Automation & Efficiency: Identify opportunities to leverage AI and automation tools throughout all aspects of work to eliminate manual tasks, improve efficiency, and enable the team to scale at large—freeing team capacity for strategic thinking and high-value activities
• Drive Stakeholder Coordination: Partner with Transformation team leadership, regional BizOps leads, and cross-functional stakeholders to ensure alignment on priorities, track initiative progress, and remove blockers
• Create Center of Excellence Capabilities: Develop standardized frameworks, templates, and best practices that enable operational excellence and scalability across WFS business operations
• Establish Governance Mechanisms: Design and implement program governance including status tracking, risk management, and escalation processes that surface issues early and ensure accountability

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior