Senior Billing Representative

Temple University•Philadelphia, PA

About The Position

Temple University's School of Dentistry is searching for a Senior Billing Representative! As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary. Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones. We train the experts who lead the field. Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs. Become a part of the Temple family and you will have access to the following: Full medical, dental, vision coverage Paid time off 11 Paid Holidays Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE A generous retirement plan and so much more! HIRE RATE: $23.74 per hour (rate increase to $25.67 after successful completion of 90-day probationary period) A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.

Requirements

At least 3 years of related experience required
Experience in a professional billing environment and with third party coverage plans and all phases of claims processing
Must be able to work with a diverse populations of students, faculty, staff, and patients and their families
Knowledge of dental terminology
Must have good written and verbal communication skills
Excellent organization and interpersonal skills
Excellent customer service skills
Ability to work in a team environment and to fill in other areas of the school as needed
Ability to multitask, prioritize work, and make independent decisions for non-complex issues

Nice To Haves

Previous experience within a dental, medical or higher education environment

Responsibilities

Manual and electronic billing
Insurance verification
Payment posting and reconciliation
Follow-up on denied claims or claims requiring additional information
Accepting payments
Posting payments to accounts
Correctly navigating any payment type
All cash and payment reconciliations for day activity
Verify insurance work with patients and students to settle insurance issues
Post payments, reconcile Explanation of Benefits (EOB) when claim is not paid, obtain further information for resubmission when required
Make sure accounts of patients are orderly and up-to-date
Handle patient/ student doctor complaints and inquiries and act as a source of information in these matters
Prepare pre-authorization, send out timely and record number when received
Prepare claims, use appropriate channel for submitting claims
Process credit and debit payments at cluster site when appropriate
Compile statistical data for Business Office or other department use
Prepare deposits for daily pickup
Prepare reports, worksheets and other forms related to daily cashier functions
Forward all information to appropriate department
Keep up-to-date on policies and procedures related to the Dental School
Be able to answer questions from Administration and outside stakeholders, such as cash operations concerning daily work
Assist with preparing patient accounts for submission to collection agencies
Prepare and submit reports to Business Manager when required