Billing Representative

Inmar Intelligence•Raleigh, NC

19h•Remote

About The Position

Under the general supervision of the Manager, Billing Operations, the Representative, Billing Operations provides support to the Invoicing and Billing Operations teams for assigned Inmar Clients. Duties may include master file maintenance, resolution of data issues, research and trending of data related to the Quality Assurance process, generating and maintaining standard operating procedures, providing cross training to other associates, and performing invoice research as needed. The position requires interaction with the Account Teams across various business units. The individual must show initiative and urgency with good judgement and attention to detail.

Requirements

Bachelor’s Degree preferred
3-5 years work experience and/or any equivalent combination of experience and training that provides required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position.
Competent in Google Office Suite, Microsoft Office Suite
Adaptable : Responds to change with a willingness to learn new ways to accomplish work.
Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.
Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
Collaboration: Works collaboratively with others to achieve group goals and objectives.
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

Responsibilities

Aggregate and configure inbound data to meet standard template formats
Follow up with account teams for missing Purchase Order information
Monitor and take necessary internal action on held invoices
Maintain shared mailboxes and coordinate follow up action as needed
Retrieve and research invoices needed for audit or collections
Follow standard operating procedures for completion of assigned workload
Coordinate with other departments and team members as required
Ensure all department productivity standards are met
Adhere to department and company policies and procedures
Generate and maintain reporting dashboards of key performance indicators
Monitor reporting trends to proactively identify and address potential issues
Perform routine file maintenance for updating contact information as provided
Run reports and save to a designated location for the invoicing team
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.