Billing Representative

Connecticut Water Service, Inc.•New Braunfels, TX

1d•Onsite

About The Position

The Texas Water Company is actively seeking talented, driven and highly-productive applicants for the position of Billing Representative to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package. Position Summary Provides routine clerical and data processing work in the billing of water services. Works under the general supervision of the Revenue and Remittance Manager.

Requirements

Working knowledge of data entry and data processing; working knowledge of office practices and audit procedures
Skill in operating computer, phone, check scanning and copy machines
Ability to perform mathematical computations accurately and quickly
Ability to calmly communicate verbally; ability to establish successful working relationships; ability to work under pressure and/or frequent interruptions; ability to calmly work with angry or difficult customers
Proficiency in Excel and attention to detail
Ability to solve problems
Graduation from high school or GED equivalent or higher
Two (2) years of increasingly responsible related experience, or any equivalent combination of education and experience.

Responsibilities

Uploading and Downloading and follow through of meter reading data.
Reviewing and documenting rejected payments, to include following up with customers.
Process customer payments and invoices in a timely and accurate manner
Assist with daily billing tasks such as applying penalties/charges, posting payments, processing write-offs, and applying account adjustments (e.g. billing errors, etc.)
Process and execute work orders and effectively document customer and additional needed information in the contact notes.
Receive/make telephone calls and send emails regarding customer accounts, including collection calls and responding to billing issues in a professional manner.
Provide analytical account analysis for delinquent water accounts, including preparation and mailing of second notices, final notices, shut-off and turn-on orders, establishing and monitoring payment schedules and pursues collection follow-up
Produce billing and collection financial reports as required.
Process and final out accounts
Prepare reports for final accounts that need to be written off and those that need to be sent to collections
Effectively communicate both written and orally
Ability to work well with others in a team environment
Performs other such related duties as assigned by the Revenue and Remittance Manager
Perform daily and monthly closure procedures
Begin and adhere to training schedule and meet developmental milestones