Medical Biller: Senior Billing Manager

Quest National Services•Orlando, FL

7d•Onsite

About The Position

The Senior Biller Manager would directly report to the Director of Operations. The Senior Biller Manager would be responsible for managing client accounts to coordinate their overall functions of billing, maximizing cash flow while improving patient, physician, and other customer relations. Requires STRONG leadership and business office skills, including project management, critical thinking and analytical skills. This is a full-time and In-person position only.

Requirements

Experience with EMR Management software
Strong background in Accounts Receivable
Experience in CPT and ICD10 codes, HCFA 1500 and UB04 claim forms
Experience in billing and insurance regulations, medical terminology, insurance benefits and appeal processes
Strong communication skills as you will be speaking with physician’s, patients, insurance representatives, and/or medical billing staff on a weekly basis
Proficient in Microsoft Office – Outlook, Word, Excel
Must maintain HIPAA standards
Ability to work in a fast-paced environment while remaining calm and professional
Strong customer service orientation
Excellent organizational skills and must be detailed oriented
Strong computer and typing skills
Outstanding listening skills
Positive, friendly, approachable disposition
Ability to work with multiple priorities

Nice To Haves

Preferred 4+ years’ experience in a medical office reimbursement department
Preferred a minimum of 3 years’ supervisory or management experience over staff.

Responsibilities

Manages the day to day tasks of client's medical billing services with associates of the billing team, including; claims submissions, payments postings, accounts receivable follow-up and reimbursement management.
Manages billing and claims for accuracy, completeness, timely submission and compliance with Federal, State, and payer regulations, guidelines and requirements.
Generate, analyze and/or managing daily, weekly and monthly reporting, identifying trends impacting charges, denials and collections for process improvements, identifying training needs and recommending process changes
Ensures that the activities of the professional billing operations are conducted in a manner that is consistent with overall department and organization protocols, policies and procedures.
Participates in the development and implementation of operating policies and procedures.
Meet with management team to discuss collection reports, and develop opportunities to reduce denials, share carrier rule changes and distribute the information within the office.
Supervises professional and patient billing personnel, which includes work allocation, training and problem resolution; evaluates performance, associate satisfaction to achieve peak productivity and performances.
Provide customer service on the telephone and in the office for all clients and authorized representatives regarding patient accounts in accordance with practice protocol. Patient calls regarding accounts receivable should be returned within 1 business days to ensure maximum patient satisfaction.
Research information pertaining to billing, coding, managed care networks, insurance carriers and reimbursement to physicians, managers and subordinates.
Monitor reimbursement from managed care networks and insurance carriers to ensure reimbursement consistent with contract rates.
Proficiency with all facets of the EMR software system including patient registration, charge entry, insurance processing, advanced collections, reports and ledger inquiry.
Provide cross coverage for Account Managers in their absence as required to ensure efficient and professional practice operation.
Maintain information regarding coding, insurance carriers, managed care networks and credentialing in an organized easy to reference format.
Maintain an organized, efficient and professional work environment.
Adhere to all practice policies related to HIPAA and Medicare Compliance.