Workforce Benefits Senior Billing Coordinator
About The Position
Pacific Life is seeking a Senior Billing Coordinator to join the Employer Services team in the Workforce Benefits Division in Omaha, Nebraska. The role supports the billing and invoicing cycle and aims to deliver a friction-free experience to employers. It is a new position on a 15-person team that includes Eligibility, Continuation, and Billing professionals. The coordinator administers the end-to-end billing process with brokers, employers, account executives, and internal stakeholders. The role also involves resolving billing discrepancies, researching billing questions and audits, supporting digital and portal billing adoption, identifying automation opportunities, onboarding team members, and working within departmental, internal, and SOX controls. The coordinator is expected to understand Pacific Life’s products, systems, processes, and data flows, and to contribute innovative ideas and continuous improvement efforts.
Requirements
- 3–5 years of financial services or group benefits operations experience.
- Effective communication skills and an externally facing presence.
- Customer-centric approach and problem-solving skills.
- Attention to detail.
- Strong analytical skills.
- Demonstrated time-management and organizational skills.
- Intermediate skills with Microsoft Office applications.
Nice To Haves
- College degree or equivalent experience preferred.
- Strong communication skills.
- Group insurance benefits experience.
Responsibilities
- Coordinate end-to-end billing administration with brokers, employers, account executives, and internal stakeholders, including Onboarding, Employer Services, and Underwriting.
- Identify and partner with employers or brokers to resolve billing discrepancies; work with Underwriting to resolve overpaid or underpaid premiums and validate ongoing accuracy.
- Research billing questions and audits using banking information, administrative systems, and prior communications to address customer issues and requests.
- Educate and encourage employers to adopt digital and portal billing capabilities and best practices.
- Identify and recommend solutions to increase automation and develop straight-through processing.
- Help onboard new team members.
- Follow departmental, internal, and SOX controls, including controls for customer refunds and disbursements.
- Develop and maintain knowledge of products, systems, processes, and data flows throughout employer and employee journeys.
- Participate in team meetings and special tasks or assignments, contributing innovative ideas and a continuous improvement mindset.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Wellbeing Reimbursement Account
- Paid time off
- Holiday schedules
- Financial Planning Time Off
- Paid parental leave
- Adoption assistance program
- 401(k) savings plan with company match and an additional contribution regardless of participation
- Additional incentive pay may be available to most employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
