Sr. Benefits Account Executive

Marsh McLennan•Dallas, TX

3d•Hybrid

About The Position

The Senior Benefits Account Executive will serve as the primary contact for clients and vendors, managing client insurance programs and ensuring proper processing of requests. This role involves maintaining positive client relationships, making proactive decisions, and demonstrating strong consultative abilities. The position requires sharing knowledge, providing instruction, and delegating tasks to team members, while also managing deadlines and client files. The Senior Benefits Account Executive will also be responsible for market interactions, including building vendor relationships, managing renewal bid/RFP strategies, and negotiating with carriers. Client interaction includes preparing communication booklets, coordinating and attending client meetings, and ensuring adherence to service timelines. Compliance oversight for various regulations and policy reviews are also key responsibilities. The role emphasizes teamwork, professional representation, and mentoring junior staff. The ideal candidate will become a subject matter expert in their area of interest or technical capability.

Requirements

Bachelor’s Degree Preferred
Maintain Group 1 License (Internal)
2-3 years of Account Executive experience preferred (External)
Minimum of 5-7 years of midmarket Account Executive experience preferred
Demonstrated participation in (i.e. completed segments) in RHU, GBA or CEBS CE path
If no designation, then 7+ years of experience as an Account Executive preferred
Demonstrated ability to meet and exceed objectives through effective delegation and account management
Possess operational knowledge of Word, Excel, Power Point Publisher and current internet technologies.
Ability to travel to meet client service needs.
Ability to speak professionally and comfortably in front of others.
Demonstrate ability to multi-task, prioritize work.
Willingness to work to meet client needs beyond scheduled hours by watching e-mail activity and answering important e-mails and calls after hours and on weekend, if necessary.
Bilingual Spanish a major plus
Ability to service our clients, vendors and co-workers effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness.
Ability to be pro-active (Does not have to be asked or reminded of tasks. Demonstrates a leadership role with the client in the overall administration of the Benefits Program).
Mastery level knowledge of fully-insured benefits products, services, market dynamics, carriers/vendors.
Functional knowledge of wellness programs (both carrier-based as well as proprietary/client specific strategies), and client advocacy concepts.

Nice To Haves

Bilingual Spanish

Responsibilities

Act as a main point of contact with the Producer and vendors.
Manage the client insurance program utilizing the agency management system.
Maintain positive client relationships, analyze situations, make proactive decisions, and manage follow-through.
Instruct and direct the client, sharing knowledge and delegating tasks to the Account Manager, Call Center, Benefits Admin, wellness and iCAF teams.
Inform Producer of upcoming deadlines and events.
Maintain client files as per Department Guidelines and manage workflows as per the Benefits Timeline.
Manage and monitor the administration of client benefit programs, researching and answering questions regarding plans, claims, billings, etc.
Deliver Wellness Presentations to ensure clients understand MMA vendor capabilities.
Demonstrate a proactive work style and leadership role in all aspects of job performance.
Manage upcoming deadlines and events, informing and updating the Producer.
Provide direction and guidance to other team members in the absence of more senior team members.
Build and maintain vendor relationships.
Manage renewal bid/RFP strategy and process.
Manage ongoing carrier/TPA/Vendor renewal negotiations on clients’ behalf.
Oversee and monitor the creation and maintenance of marketing binders.
Oversee and monitor follow-up with carriers to ensure they have everything needed to quote clients' insurance programs.
Oversee and monitor the preparation of market spreadsheets.
Monitor and take appropriate action to ensure satisfactory vendor performance.
Stay up-to-date on carrier plans and websites.
Negotiate with carriers on cost and program design.
Assist bSwift team with completion of the bSwift requirements document and set-up of client websites.
Oversee development and preparation of communication booklets.
Service clients effectively through problem-solving, confidentiality, diplomacy, sensitivity, and tactfulness.
Coordinate, present, and attend client meetings, including occasional lunches and on-site visits.
Schedule Mid-year and Renewal Meetings, preparing materials for the Producer 7 days prior.
Coordinate Enrollment Meetings, developing agendas and conducting meetings as necessary.
Develop stewardship reports based on workflows in Benefit Point.
Gather and analyze ICAF, Milliman, Aggregate and DMW reports.
Initiate own correspondence with clients and ensure timely delivery.
Visit clients throughout the year with or without the Producer for various purposes.
Review Insurance Contracts & Compliance, Summary Plan Descriptions, and communicate corrections to vendors.
Personally check all client policies.
Oversee Compliance functions, including Benefit Timeline Checklist, Healthcare Reform Checklist, Self-Funded SPD Checklist, Stop Loss Checklist, Admin Agreement Checklist, Schedule A requests, Form 5500, Medicare Part D Disclosures, CMS Reporting, HIPAA, ERISA, and COBRA.
Review the first bill following renewal for each line of coverage.
Function as a team member of the Client Services team to ensure superior service.
Demonstrate appropriate judgment regarding task delegation.
Maintain and exhibit a positive, professional attitude, treating everyone with courtesy and respect.
Represent the agency in a competent, professional manner.
Perform other duties as assigned by the Director of Client Services.
Serve as a role model and mentor to Account Executives and Managers, supporting their training and development.
Assist in plan recommendations for the client.
Become a subject matter expert and resource in an area of interest or technical capability.