Sr. Benefits Account Executive

Marsh McLennan•Dallas, TX

About The Position

The Senior Benefits Account Executive is responsible for managing client insurance programs, acting as a primary contact for producers and vendors, and maintaining positive client relationships. This role involves analyzing situations, making proactive decisions, and demonstrating strong consultative abilities. The position requires sharing knowledge, providing instruction, and delegating tasks to team members. The Senior Benefits Account Executive will also manage renewal bid/RFP strategies, negotiate with carriers, and oversee the creation and maintenance of marketing binders. They will be responsible for client meetings, developing stewardship reports, and gathering/analyzing various financial reports. Compliance oversight, including reviewing insurance contracts, Summary Plan Descriptions, and regulatory filings, is a key aspect of this role. Teamwork and a positive, professional attitude are essential for providing superior service to clients.

Requirements

Bachelor’s Degree Preferred
Maintain Group 1 License (Internal)
2-3 years of Account Executive experience preferred (External)
Minimum of 5-7 years of midmarket Account Executive experience preferred
Demonstrated participation in (i.e. completed segments) in RHU, GBA or CEBS CE path
If no designation, then 7+ years of experience as an Account Executive preferred
Demonstrated ability to meet and exceed objectives through effective delegation and account management
Possess operational knowledge of Word, Excel, Power Point Publisher and current internet technologies.
Ability to travel to meet client service needs.
Ability to speak professionally and comfortably in front of others.
Demonstrate ability to multi-task, prioritize work.
Willingness to work to meet client needs beyond scheduled hours by watching e-mail activity and answering important e-mails and calls after hours and on weekend, if necessary.
Bilingual Spanish a major plus
Ability to service clients, vendors and co-workers effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness.
Ability to be pro-active (Does not have to be asked or reminded of tasks. Demonstrates a leadership role with the client in the overall administration of the Benefits Program).
Mastery level knowledge of fully-insured benefits products, services, market dynamics, carriers/vendors.
Functional knowledge of wellness programs (both carrier-based as well as proprietary/client specific strategies), and client advocacy concepts.

Nice To Haves

2-3 years of Account Executive experience (External)
Minimum of 5-7 years of midmarket Account Executive experience
Demonstrated participation in (i.e. completed segments) in RHU, GBA or CEBS CE path
If no designation, then 7+ years of experience as an Account Executive
Bilingual Spanish

Responsibilities

Act as a main point of contact with the Producer and vendors.
Manage the client insurance program utilizing the agency management system.
Maintain positive client relationships, analyze situations, make proactive decisions, and manage follow-through.
Share knowledge, provide instruction, and delegate tasks to team members.
Inform Producer of upcoming deadlines and events.
Maintain client files and manage workflows as per the Benefits Timeline.
Manage and monitor the administration of client benefit programs, researching and answering questions.
Deliver Wellness Presentations to clients.
Demonstrate a proactive work style and leadership role.
Build and maintain vendor relationships.
Manage renewal bid/RFP strategy and process.
Negotiate with carriers on cost and program design.
Oversee and monitor the creation and maintenance of marketing binders.
Assist with bSwift team requirements and client website setup.
Oversee development and preparation of communication booklets.
Coordinate, present, and attend client meetings, including mid-year, renewal, and enrollment meetings.
Develop stewardship reports.
Gather and analyze ICAF, Milliman, Aggregate and DMW reports.
Initiate own correspondence with clients and ensure timely delivery.
Visit clients as necessary throughout the year.
Review Insurance Contracts & Compliance, including Summary Plan Descriptions, and communicate corrections to vendors.
Personally check all client policies.
Oversee Compliance functions, including Healthcare Reform, Self-Funded SPD, Stop Loss, Admin Agreement, Schedule A, Form 5500, Medicare Part D Disclosures, CMS Reporting, HIPAA, ERISA, and COBRA.
Review the first bill following renewal for accuracy.
Function as a team member of the Client Services team.
Provide direction and guidance to other team members when appropriate.
Represent the agency in a competent, professional manner.
Mentor Account Executives and Managers, supporting their training and development.
Become a subject matter expert in an area of interest or technical capability.