SENIOR BEHAVIORAL HEALTH MANAGER

IRONTON AND LAWRENCE COUNTY AREA COMMUNITY•Ironton, OH

About The Position

The Senior Behavioral Health Manager provides clinical, operational, administrative, and strategic leadership for Behavioral Health services across Family Medical Centers (FMC). The position leads and develops Behavioral Health staff, ensures effective and compliant service delivery, advances integrated care, monitors performance and access, and supports the quality, sustainability, and growth of Behavioral Health programs. The Manager serves as a working clinical leader, balancing direct patient care with staff supervision, program management, operational oversight, quality improvement, and organizational collaboration.

Requirements

Clinical expertise and judgment
Evidence-based behavioral health practice
Trauma-informed care
Clinical consultation
Assessment and treatment planning
Risk identification and clinical decision-making
Professional ethics and scope of practice
Patient-centered care
Cultural responsiveness
Clinical quality and accountability
Integrated behavioral health
Interdisciplinary collaboration
Care coordination
Clinical communication
Consultation
Team-based care
Warm handoff processes
Systems thinking
Relationship building
Conflict resolution
Collaborative problem-solving
People leadership
Clinical supervision
Coaching and mentoring
Performance management
Employee development
Recruitment and retention
Workforce planning
Accountability
Delegation
Difficult conversations
Conflict management
Team development
Succession planning
Operational management
Access management
Workflow optimization
Capacity planning
Productivity management
Resource allocation
Performance monitoring
Process improvement
Change management
Prioritization
Problem-solving
Multi-site leadership
Regulatory compliance
HRSA Health Center Program knowledge
FTCA awareness
UDS knowledge
Risk management
Quality assurance
Patient safety
Documentation compliance
Credentialing and privileging
Audit readiness
Regulatory interpretation
Corrective action planning
Data interpretation
Performance management
Quality improvement
Continuous improvement
KPI development and monitoring
Trend analysis
Root-cause analysis
Evidence-based decision-making
Outcome measurement
Performance reporting
Strategic problem-solving
Budget management
Financial stewardship
Revenue cycle awareness
Productivity management
Resource allocation
Cost-conscious decision-making
Staffing analysis
Operational efficiency
Sustainability planning
Strategic thinking
Program development
Innovation
Organizational planning
Community needs assessment
Change leadership
Project management
Sustainability planning
Systems thinking
Initiative and accountability
Community engagement
Partnership development
External relationship management
Referral network development
Communication
Public representation
Resource navigation
Collaboration
Advocacy for patient-centered services
Executive communication
Active listening
Relationship management
Emotional intelligence
Facilitation
Stakeholder engagement
Conflict resolution
Professional communication
Influence and collaboration
Organizational awareness
Patient-centered leadership
Trauma-informed practice
Cultural responsiveness
Health equity awareness
Patient advocacy
Access improvement
Service orientation
Compassionate leadership
Inclusive practice
Professional accountability
Ethical practice
Clinical governance
Scope-of-practice awareness
Professional integrity
Credentialing compliance
Risk awareness
Sound judgment
Reliability
Connects Behavioral Health priorities to organizational goals and long-term sustainability.
Develops staff, establishes accountability, provides feedback, and builds high-functioning teams.
Applies sound clinical judgment while supporting consistent standards of practice.
Creates efficient workflows and monitors access, capacity, productivity, and service performance.
Uses data and evidence to improve quality, compliance, patient safety, and outcomes.
Builds effective partnerships across Behavioral Health, primary care, PMHNPs, and administrative functions.
Guides staff through organizational, operational, clinical, and technology changes.
Uses performance and financial information to identify problems and guide action.
Communicates clearly with staff, providers, leaders, patients, and external partners.
Keeps patient needs, access, experience, continuity, and outcomes central to decision-making.
Maintains awareness of HRSA, FTCA, payer, state, federal, and organizational requirements.
Balances quality and access with responsible use of staffing and financial resources.
Develops relationships that strengthen referral networks and community-based care.
Demonstrates ethical conduct, accountability, confidentiality, and professional responsibility.

Nice To Haves

Experience with Chronic Care Management (CCM) programs
Experience in FQHCs, primary care, or population health settings
Familiarity with value-based care models and quality metrics

Responsibilities

Provide clinical leadership, consultation, and support to Behavioral Health clinicians within the scope of professional licensure.
Provide direct behavioral health services, including assessment, diagnosis, treatment planning, intervention, care coordination, and referral.
Maintain an appropriate clinical caseload while balancing leadership and administrative responsibilities.
Promote evidence-based, trauma-informed, culturally responsive, and patient-centered care.
Support consistent clinical standards, workflows, protocols, and treatment practices across FMC locations.
Participate in case consultation, multidisciplinary meetings, care planning, and clinical initiatives.
Monitor clinical practices and identify opportunities to improve patient outcomes and continuity of care.
Model professional, ethical, collaborative, and patient-centered clinical practice.
Strengthen integration of Behavioral Health with primary care through team-based care, warm handoffs, screenings, consultation, and care coordination.
Develop collaborative workflows between Behavioral Health clinicians, PMHNPs, primary care providers, and other care team members.
Facilitate communication and consultation between therapy and psychiatric medication management.
Promote continuity of care and reduce fragmentation between behavioral health services.
Partner with the Medical Director and PMHNPs to identify clinical and operational gaps.
Participate in interdisciplinary case consultation and care planning.
Establish clear communication pathways among Behavioral Health, primary care, psychiatric services, and support services.
Promote a unified Behavioral Health team focused on shared patient care, quality, access, and organizational goals.
Provide administrative and clinical supervision, coaching, mentoring, and performance management for Behavioral Health staff.
Establish clear expectations related to productivity, access, documentation, quality, compliance, teamwork, and patient care.
Conduct regular performance feedback and development activities.
Identify training, professional development, and workforce needs.
Participate in recruitment, interviewing, onboarding, retention, succession planning, and workforce planning.
Address performance, attendance, conduct, and operational concerns in collaboration with Human Resources and organizational leadership.
Monitor staffing levels, workloads, coverage, and service capacity.
Ensure staff maintain appropriate licensure, credentialing, privileging, certifications, and continuing education.
Build a culture of accountability, psychological safety, collaboration, professional growth, and patient-centered service.
Provide day-to-day operational leadership for Behavioral Health services.
Monitor appointment availability, access, wait times, no-shows, patient volume, provider capacity, and productivity.
Establish and monitor operational and productivity expectations in collaboration with organizational leadership.
Evaluate staffing and service delivery needs based on demand, clinical need, access, productivity, and resources.
Conduct regular operational rounding across FMC locations.
Identify workflow inefficiencies and implement process improvements.
Maintain appropriate staffing coverage and continuity of care during vacancies, absences, and periods of increased demand.
Monitor operational performance and communicate trends, barriers, risks, and recommendations to the Director of Healthcare Operations.
Support implementation and evaluation of operational changes affecting Behavioral Health.
Ensure Behavioral Health operations align with applicable HRSA Health Center Program requirements, FTCA requirements, state and federal regulations, payer requirements, and FMC policies.
Support organizational readiness for HRSA Operational Site Visits, audits, quality reviews, and regulatory activities.
Support applicable UDS reporting and Behavioral Health-related organizational reporting.
Monitor compliance with documentation, credentialing, privileging, quality, and risk-management requirements.
Partner with Quality and Compliance to identify risks and implement corrective and performance improvement activities.
Reinforce appropriate documentation, coding, billing, and regulatory practices.
Identify and escalate compliance, clinical risk, and patient safety concerns appropriately.
Promote consistent adherence to policies, procedures, clinical standards, and regulatory expectations.
Use clinical, operational, quality, productivity, access, financial, and patient experience data to evaluate Behavioral Health performance.
Establish and monitor meaningful performance indicators.
Identify trends, gaps, barriers, and opportunities for improvement.
Develop and implement performance improvement initiatives.
Monitor outcomes of workflow and program changes.
Provide regular performance updates and recommendations to organizational leadership.
Support quality improvement initiatives across Behavioral Health and integrated care.
Use data to inform staffing, resource allocation, access, and program development decisions.
Collaborate with Healthcare Operations, Finance, and Revenue Cycle to monitor Behavioral Health financial performance.
Participate in budget development and resource planning.
Evaluate staffing, technology, supplies, and other program resource requirements.
Monitor documentation, coding, billing, visit types, and reimbursement practices.
Identify opportunities to improve operational efficiency and financial performance.
Evaluate resource utilization in relation to patient volume, clinical demand, access, and productivity.
Make recommendations regarding staffing and resource allocation.
Support financially sustainable service delivery while maintaining quality and access.
Identify opportunities to expand and strengthen Behavioral Health services.
Develop and implement new programs, workflows, policies, protocols, technologies, and service delivery models.
Evaluate community, patient, workforce, and organizational needs.
Support strategic planning for Behavioral Health services.
Participate in grant, partnership, and funding opportunities as assigned.
Identify emerging service needs and recommend appropriate program responses.
Promote evidence-based practices and innovation.
Support the long-term effectiveness, sustainability, and growth of Behavioral Health services.
Develop and maintain relationships with hospitals, schools, courts, community organizations, behavioral health and substance use providers, and referral partners.
Strengthen referral pathways and continuity of care.
Represent Behavioral Health at organizational, community, and professional meetings.
Collaborate with Marketing and Outreach to support awareness and appropriate utilization of Behavioral Health services.
Identify community resources that support patient needs.
Serve as a Behavioral Health subject matter resource within the organization and community.
Maintain effective communication with Behavioral Health staff, medical providers, PMHNPs, organizational leaders, and support departments.
Communicate operational, clinical, staffing, quality, compliance, and patient-care concerns appropriately.
Facilitate communication across departments and locations.
Build trust and maintain productive relationships with employees and organizational partners.
Promote transparency, accountability, professionalism, and collaboration.
Serve as a Behavioral Health resource for organizational leadership.
Translate organizational priorities into actionable expectations for Behavioral Health staff.
Promote patient-centered Behavioral Health services that are responsive to individual needs and circumstances.
Support trauma-informed and culturally responsive practices.
Promote equitable access to Behavioral Health services.
Identify barriers to care and collaborate on strategies to improve access and continuity.
Consider the needs of underserved, uninsured, and underinsured populations in program planning.
Promote respectful, inclusive, and compassionate interactions with patients and families.
Incorporate patient experience and feedback into service improvement.
Maintain current professional licensure and required credentials.
Ensure professional practice remains within applicable scope of licensure and organizational policies.
Maintain continuing education and professional development requirements.
Promote ethical and legally compliant practice.
Support credentialing, privileging, documentation, and professional standards.
Model accountability, integrity, professionalism, and responsible clinical leadership.
Escalate clinical, ethical, regulatory, or operational concerns through appropriate organizational channels.