Senior Banquet Manager

The Rainbow Room•New York City, NY

2d•Onsite

About The Position

The Senior Banquet Manager supports the Banquet Leadership team in overseeing daily operations, managing staff, and delivering exceptional event experiences. This role is responsible for maintaining the highest standards of service, ensuring seamless event execution, and fostering a professional, team-oriented environment. The Senior Banquet Manager is expected to consistently demonstrate the highest level of professionalism and leadership. In a fast-paced and high-pressure environment, this role requires maintaining composure, sound judgment, and a calm, solutions-oriented approach at all times. This position plays a key role in mentoring and developing both Front of House and Back of House teams through training, support, and leading by example. The Senior Banquet Manager is responsible for fostering a respectful, inclusive, and equitable workplace, with zero tolerance for harassment or inappropriate conduct. A strong commitment to professionalism, integrity, and leadership is essential to ensuring operational success, team development, and an exceptional guest experience.

Requirements

Minimum of 2 years of banquet experience in a high-volume, high-end hospitality or event environment
Strong knowledge of luxury banquet operations, catering, and service standards
Proficiency in Microsoft Office (Word, Excel, Outlook) and basic database systems
Fluent in English
Excellent written and verbal communication skills, with the ability to interact effectively with guests, team members, and leadership
Proven ability to lead, train, and develop hourly staff, including hiring, scheduling, performance management, and conflict resolution
Strong problem-solving skills with the ability to remain flexible and composed in high-pressure situations
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
Strong organizational and administrative capabilities
Ability to communicate clearly and professionally with guests, including large groups
Availability to work a flexible schedule, including early mornings, late nights, weekends, and holidays

Nice To Haves

Experience using Tripleseat, Prismm, Toast, Angus, and Kronos HR
ServSafe ® certified
TIPS ® certified

Responsibilities

Recruit, train, and supervise banquet staff to ensure optimal performance and service standards
Lead daily pre-shift meetings with BOH & FOH staff
Foster a professional, team-oriented work environment
Provide coaching, feedback, and performance management
Promote a positive, professional, and team-oriented culture while upholding company core values
Work closely with the culinary, sales, operations, and purchasing departments to coordinate events seamlessly
Oversee the execution of banquet events from setup through completion
Ensure all Banquet Event Orders (BEOs) are executed accurately and efficiently
Collaborate with culinary and support teams to deliver a seamless guest experience
Maintain the highest standards of food, beverage, and service quality
Ensure service consistently meets or exceeds guest expectations
Address guest concerns promptly and professionally
Build and maintain relationships with repeat and VIP guests
Anticipate guest needs and resolve issues promptly and professionally
Maintain appropriate staffing levels for all events
Collaborate with Service Managers and Clients throughout service to address and communicate any service-related concerns
Maintain cleanliness, organization, and functionality of banquet and shared spaces
Monitor banquet inventory and supplies
Ensure compliance with company standards, policies, and procedures
Oversee Front of House (FOH), Back of House (BOH), and public areas to ensure cleanliness, organization, and functionality
Ensure team accountability for completing daily maintenance checklists
Identify, report, and follow up on maintenance issues to ensure timely resolution
Review BEOs, sales contracts, floor plans for accuracy
Assist with payroll & scheduling daily & weekly
Participate in regular management and operational meetings
Perform opening, closing and specific Banquet shift responsibilities as required
Address employee performance concerns by adhering to established procedures for progressive discipline and counseling