Senior B2B Warehouse Lead

Lovehoney Group • Atlanta, GA

13d

About The Position

The Senior B2B Warehouse Lead drives performance across Lovehoney Group by ensuring the quality and accuracy of outbound B2B customer orders while supporting inventory accuracy, process efficiency, and team performance. The role partners directly with the Warehouse Assistant Manager and works primarily on the 10am–6pm shift. It also supports inbound operations, stock management, and the training and development of warehouse colleagues.

Requirements

• At least 3 years’ experience in a stock-based or B2B warehouse environment, with previous experience in warehouse, distribution, or fulfilment operations.
• Experience using WMS/ERP systems.
• Strong attention to detail and a methodical, organised approach, with the ability to maintain high accuracy in a fast-paced, performance-driven environment.
• Excellent literacy, numeracy, and communication skills.
• Ability to prioritise competing deadlines and work effectively with colleagues, customers, drivers, and carriers.
• Reliable and punctual, with a proactive, professional, and calm approach to work.
• Willingness to support training, flexible hours, overtime, and weekends during peak periods.

Nice To Haves

• Experience with NetSuite.
• Experience with retailer compliance requirements or B2B shipping processes.

Responsibilities

• Oversee the quality and accuracy of outbound B2B customer orders, ensuring packaging, labelling, routing, and customer requirements are met before dispatch.
• Process B2B shipments through customer portals, including uploading required documentation and tracking information, and resolve order or stock issues with relevant teams.
• Support inventory operations, including bin management, stock consolidation, cycle counts, stock takes, inbound deliveries, system booking, putaway, and internal transfer orders.
• Support day-to-day warehouse operations, including operational reporting, productivity tracking, driver and carrier coordination, safe loading and unloading, and key holding when required.
• Guide and train warehouse colleagues, lead by example on company and site standards, and support a clean, organised, and safe working environment in line with OSHA requirements.

Benefits

• Medical, dental, and life insurance benefits.
• 50% discount on Lovehoney products.
• Opportunity to participate in the annual bonus plan.
• Paid time off, sick leave, and floating holidays.
• Tailored development opportunities, including structured training programmes and regular feedback cycles.
• Complimentary 1Password Family account.
• Welcoming and collaborative workplace culture with regular team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed