Senior AV Technician

York Telecom Corporation•Princeton, NJ

15h•$55,000 - $63,000•Onsite

About The Position

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications. Yorktel is currently seeking a Sr. AV Technician who will support the assigned customer. This position is client facing and must be professional with a strong Customer Service attitude. The Sr Tech will work with the Site Lead and other techs assigned to their site to provide excellent support of the clients.

Requirements

4-7 years’ experience working with audio/visual equipment.
4-7 years’ experience with troubleshooting technical issues, preferably on A/V equipment and/or IP connected devices.
1-3 years’ experience in a customer facing position.
Complete understanding of IP networking.
Complete understanding of A/V signal flows.
Ability to work as part of team and as an individual.
Must be able to speak and understand English.
Valid U.S. driver’s license.
Must be willing to complete background checks and drug tests required by current or future contracts.

Nice To Haves

CTS-I and CTS-D certifications preferred.

Responsibilities

Provide excellent customer service.
Provide client assistance to support collaboration technology or process.
Provide support on all collaboration technologies including, but not limited to: Microsoft Teams, Meetup devices, Owl video devices, Webex, Zoom.
Provide end-user support on process: Scheduling meetings with technology, Requesting support, Basic use of technology.
Provide end-user training as requested.
Troubleshoot, to level 2, all issues to capability and resolution: Replacement of equipment, Termination of cabling, Complex troubleshooting.
Escalate issues, as required, to necessary parties following process.
Weekly room checks.
Quarterly room preventative maintenance.
Maintain and report on all technology requests within Client’s Incident Management System.
Ensure all assigned tickets are updated and closed once resolved.
Provide standard weekly, monthly and quarterly reports as required and on-time.
Maintain and manage equipment spares inventory.
Manage meeting room inventory.
Provide event support, as requested and scheduled.
Provide additional training to Jr Techs.
Adhere to all Yorktel policies including, but not limited to: Time keeping, Overtime requests and authorizations, Vacation and sick time requests.
Adhere to all client policies.