Senior Audio Visual Technical Lead -Sheraton Vancouver Wall Center

Encore Global•Vancouver, BC

9d•Onsite

About The Position

The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Operations Director, or Director of Event Technology.

Requirements

2+ years of field experience in specialty area is required.
Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
Internal Candidates must show completion of 50% of hands-on skill verification for appropriate core discipline (Audio, Lighting, Projection, Video).
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
Strong customer, client and coworker interface experience and abilities.
A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.

Nice To Haves

Bachelor’s Degree is preferred.
2-3 years of customer service or hospitality experience is preferred.

Responsibilities

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment.
Troubleshoots technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
Understands and fosters the hotel/client relationship.
Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
Performs advanced work (pre/during/post event) with operations team members.
Supervises and directs other technicians during an event.
Assists team with proper security, storage, transportation, and maintenance of equipment.
Performs inventory and forecasting of equipment needs.