Lead Audio Visual Technician

JB Duke Hotel • Durham, NC

1d • Onsite

About The Position

At the JB Duke Hotel, we don’t just host meetings - we create seamless, elevated experiences that leave a lasting impression. As our Lead Audio Visual Technician, you will play a critical role in delivering flawless execution behind the scenes, ensuring every presentation, meeting, and event runs without a hitch. This is a hands-on leadership role for someone who thrives in a fast-paced hospitality environment, enjoys problem-solving in real time, and takes pride in delivering exceptional service through technical excellence.

Requirements

• Previous audio-visual experience in a hotel, conference center, or similar hospitality environment strongly preferred
• Strong working knowledge of AV systems, including sound, video, lighting, and conferencing platforms
• Ability to troubleshoot technical issues quickly and effectively under pressure
• Excellent communication and customer service skills
• Highly organized with strong attention to detail
• Ability to lead by example and support a collaborative team environment
• Flexibility to work evenings, weekends, and holidays based on event schedules
• 3 years of Audio-Visual experience preferred.
• Firm knowledge of presentation software such as Microsoft PowerPoint and Apple Keynote application.
• Firm knowledge of Video Conference applications such as Zoom, GoToMeeting, and Microsoft Teams.
• Audio Visual installation and troubleshooting experience.
• Lifting up to 50 pounds
• Developed English skills both written and orally.

Nice To Haves

• Related degree, training or certification is a plus.

Responsibilities

• Lead the setup, operation, and breakdown of audio-visual equipment for meetings, conferences, and special events
• Operate and support microphones, sound systems, projectors, video conferencing platforms, and lighting systems
• Partner closely with Event Managers, Conference Services, and clients to understand event needs and deliver customized AV solutions
• Conduct pre-event testing to ensure all equipment is fully operational and event-ready
• Provide real-time, on-site technical support - troubleshooting quickly and confidently when it matters most
• Maintain and manage AV equipment inventory, ensuring all assets are in excellent working condition
• Coordinate repairs, upgrades, and preventative maintenance as needed
• Stay current on emerging AV technologies and proactively recommend enhancements to elevate the guest experience
• Train and mentor team members on AV systems and best practices
• Support the development and continuous improvement of AV standard operating procedures
• Ensure compliance with all safety standards and operational protocols
• Deliver exceptional, responsive service to clients and guests—every interaction matters

Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability Coverage
• Employer-Paid Life Insurance
• 401(k) with Company Match (eligible after 6 months)
• Generous Paid Time Off - including 8 Paid Holidays
• Complimentary Employee Meals
• Free Parking
• Employee Assistance Program (EAP)
• Family & Friends Hotel Discounts
• Opportunities for Growth and Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees