Senior Associate (Know Your Customer Verification - Private Banking & Institutional Services) - Hybrid

M&T Bank•Wilmington, DE

6d•Hybrid

About The Position

We are seeking a detail-oriented and independent professional to join our Client Onboarding and Support team, where you will play a critical role in ensuring the accuracy, completeness, and compliance of client onboarding for high-net-worth and institutional clients. In this role, you will serve as a key quality control point within the account opening process, reviewing Know Your Customer (KYC) documentation to ensure all regulatory requirements and internal policies are met before accounts are finalized. Your work directly supports risk mitigation, regulatory compliance, and a seamless onboarding experience for Private Banking clients.

Requirements

6+ years’ combined higher education and/or work experience
Strong attention to detail and ability to identify missing or inconsistent information
Ability to work independently and manage a high-volume workload with tight deadlines
Experience in banking, financial services, or a related field
Familiarity with regulatory review processes such as KYC, compliance, audit, or FinCEN requirements
Background in operations, back-office processing, or financial data review (e.g., accounts payable/receivable, bookkeeping, accounting)
Strong organizational and time management skills
Clear and effective written and verbal communication skills

Nice To Haves

Bachelor’s degree in Business, Finance, Accounting, or a related field
Experience supporting Private Banking, Wealth Management, or Capital Markets environments
Prior experience reviewing financial documentation or working within controlled, compliance-driven processes

Responsibilities

Review KYC documentation for new client accounts, ensuring all required data, supporting documentation, and regulatory requirements are fully satisfied
Partner closely with Relationship Managers and internal teams to resolve questions, clarify requirements, and ensure timely account onboarding
Identify gaps, inconsistencies, or potential risk indicators and take appropriate action, including escalation when needed
Ensure all reviews are completed accurately and efficiently within established same-day service level expectations
Work across multiple systems to validate information and complete reviews with a high level of precision
Provide feedback to onboarding partners to improve quality, consistency, and adherence to KYC standards
Recognize trends or recurring issues and contribute to process improvements and stronger controls
Once Private Banking work is complete, you may also support Corporate Trust account reviews, adding variety and broader exposure across business lines.