Client Onboarding Associate (Know Your Customer Verification - Wealth Management Accounts) - Hybrid

M&T Bank • Amherst, NY

7d • $29 - $48 • Hybrid

About The Position

Join a high-impact team at the center of client onboarding within Wealth Management. In this role, you will serve as a critical first line of defense for the bank, ensuring all client accounts are accurately documented, compliant, and ready for onboarding. As part of the Client Onboarding and Support Team (COAST), you will perform detailed Know Your Customer (KYC) reviews, validate documentation, and support the successful setup of a wide range of account types. This is an excellent opportunity for someone with a strong attention to detail, an interest in financial services, and a desire to build expertise in compliance, risk, and wealth operations.

Requirements

• 5+ years’ of combined higher education and/or work experience

Nice To Haves

• Strong analytical and critical thinking skills
• Exceptional attention to detail and commitment to accuracy
• Ability to prioritize and manage work effectively in a fast-paced, deadline-driven environment
• Strong organizational and time management skills
• Professional and effective written and verbal communication
• Experience in banking, financial services, or a related field preferred
• Exposure to KYC, compliance, regulatory review, audit, or risk management is highly desirable
• Background in operations, back-office support, or roles such as accounts payable/receivable, bookkeeping, or accounting can translate well
• Branch banking experience is a strong foundation for this role
• Familiarity with financial products and client account structures is a plus
• Bachelor’s degree or equivalent combination of education and experience preferred
• Understanding of regulatory frameworks, including FinCEN requirements
• Experience with quality assurance or quality control processes
• Comfort working with data, documentation, and financial systems

Responsibilities

• Conduct thorough KYC and onboarding reviews to ensure all client documentation is complete, accurate, and compliant with regulatory requirements
• Review account opening packages completed by client-facing partners, verifying key details such as signatures, dates, ownership structures, and required documentation
• Open and code accounts across internal systems, ensuring proper setup and adherence to established procedures
• Identify and escalate non-standard or higher-risk scenarios to ensure appropriate risk mitigation
• Manage a high-volume workflow in a fast-paced environment while meeting service level expectations
• Partner with internal stakeholders and service teams to resolve issues and gather required information
• Support onboarding for a variety of account types, including individual, trust, corporate, custodial, IRA, and estate accounts
• Maintain a strong focus on quality assurance and consistency, recognizing the role’s direct impact on regulatory and reputational risk
• Identify opportunities to improve processes and contribute to operational efficiency

Benefits

• Medical
• Retirement
• Forty hours of paid volunteer time, each year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree