Senior Associate, UAT Tester

New York Life•New York, NY

7d•$100,000 - $143,000•Remote

About The Position

The UAT Senior Associate on New York Life’s Cross FX Enablement team within the Field Experience Value Stream helps transform User Acceptance Testing into a strategic Experience Assurance capability. The role ensures releases are experience-ready by validating end-to-end advisor, agent, and client experiences across products, systems, and business processes, with a focus on business readiness, cross-product workflows, and release confidence. Working with Product Managers, Product Owners, Business Analysts, Quality Assurance, Engineering, Operations, and field stakeholders, the Senior Associate defines risk-based validation strategies, identifies critical user journeys, assesses release readiness, and provides fact-based recommendations throughout delivery. The role participates early in discovery and planning to improve requirements quality, acceptance criteria, testability, and validation strategy. It also draws on automation, production insights, field feedback, and continuous improvement to reduce production risk.

Requirements

At least 5 years of experience in User Acceptance Testing, Experience Validation, Quality Assurance, Business Analysis, Product Delivery, or a related discipline.
Strong understanding of life insurance, annuity, wealth management, advisor, and field-service business processes.
Experience validating end-to-end business workflows across integrated systems and product ecosystems.
Ability to assess business risk, release readiness, and cross-product impacts.
Experience with Agile delivery models, PI Planning, backlog refinement, and iterative product development.
Knowledge of requirements management, user story development, acceptance criteria design, and business readiness practices.
Experience with automation strategies, regression planning, coverage analysis, and AI-enabled testing approaches.
Ability to analyze production incidents, support trends, and customer feedback to improve validation coverage.
Strong analytical, problem-solving, facilitation, and decision-support skills.
Excellent written, verbal, stakeholder management, and executive communication capabilities.
Experience with Agile delivery and collaboration tools such as JIRA, Confluence, and industry-standard testing platforms.
Ability to influence without authority across Product, QA, BA, Engineering, and Business organizations.
Strong organizational skills and ability to manage multiple high-priority initiatives simultaneously.
FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting is required.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Assess initiatives and select an appropriate UAT engagement tier based on business risk, cross-product impact, integration complexity, regulatory exposure, and advisor experience impact.
Define risk-based validation strategies focused on end-to-end business workflows and critical advisor journeys, aligning UAT with planning, roadmap priorities, and value stream objectives.
Participate in discovery, refinement, and planning to improve requirements quality and readiness.
Review and influence user stories, acceptance criteria, business scenarios, and dependency identification to ensure they are testable and aligned with business outcomes.
Advise Product Managers, Product Owners, and Business Analysts on business validation and experience assurance strategies.
Define and validate critical advisor, agent, and client journeys across products, systems, and business processes; identify cross-product dependencies, workflow handoffs, and integration points.
Develop journey-based validation scenarios, test strategies, and business readiness assessments.
Map critical user journeys to existing regression and automation coverage, identifying gaps and opportunities for improvement.
Partner with QA and engineering teams on scalable automation strategies, AI-assisted testing opportunities, and coverage expansion.
Execute end-to-end validation for prioritized initiatives according to their engagement tier.
Evaluate production readiness, unresolved defects, dependency risks, mitigation plans, and potential business impacts; provide release-readiness assessments and go/no-go recommendations.
Analyze production incidents, support tickets, advisor feedback, and recurring operational issues, converting findings into future testing scenarios, regression suites, journey validations, and process improvements.
Contribute to UAT governance, standards, templates, metrics, frameworks, and operating model improvements.
Facilitate collaboration across Product, BA, QA, Engineering, Operations, and Business teams, representing advisor and field-user perspectives in readiness discussions, defect triage, and release decisions.