Senior Associate, Technology Operations

OCC

1d • $77,800 - $112,700 • Hybrid

About The Position

The Senior Associate of Technology Operations is responsible for monitoring the OCC production environment. It also includes reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible and being a technical liaison to teams to ensure that operational readiness, documenting the issues impacting the business and following best practices are being adhered to. The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms.

Requirements

• Strong Operational understanding and 3 years of experience
• Good consultative, communication, analytical, and judgment skills
• Good time management skills
• Ability to work well with clients, other systems technical staff, consultants and vendors
• Suggests solutions that make sense and are in line with future technology direction
• Optimizes the use of all available resources, and approach issues with pragmatism
• Maintains partnerships across the organization, and is able to influence leadership, peers and staff through an inclusive style and recognition of their abilities to achieve results.
• Basic knowledge of ITIL principles
• Strong knowledge of Scheduling applications / tools (UC4 / Control M)
• Basic understanding of Network
• Basic understanding of Unix / Linux
• Basic understanding Windows
• Basic understanding Storage
• Mature understanding of Cloud computing (AWS)
• Mature understanding of Cloud computing tools
• Basic knowledge of IBM JCL
• Understands technical monitoring and metrics
• Sophisticated understanding of enterprising technology
• Mature understanding of the relationship between software and hardware
• Basic Knowledge of Application life cycle and deployment
• Knowledge of MQ (stop / start / recycle)
• Problem/Incident management applications and tools experience
• Bachelor’s degree in Computer Information Systems or a related discipline (or in process of acquiring)
• 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage.
• 3+ years working knowledge of an open systems scheduling product (UC4).
• 3 + years work knowledge of cloud environment

Nice To Haves

• Knowledge of Clearing and Finance industry
• Industry certifications in the areas of ITIL
• AWS Practitioner certified
• Strong network knowledge heavily favored.
• Some knowledge of cloud environment

Responsibilities

• Focus on shifting the overall operational posture from re-active to pro-active
• Employ first-level Incident identification and resolution techniques to interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
• Monitor multiple applications and systems using OCC approved software.
• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
• Maintain processing records and logs
• Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
• Assist with mainframe IPL’s, and other system commands if and when required.
• Support transmissions across SFTP/NDM.
• Support MQ channels
• Support the execution and troubleshooting of scheduling jobs.
• Provide first-level support for Production Installs, D/R and Industry tests.
• Maintain all off-site storage records and shipments.
• Rerun/Restart failed backups and perform restores when required.
• Report and document any processing anomalies utilizing OCC approved software. (Service Now / Remedy)
• Analyze and report upon Production performance CI opportunities
• Analyze and report upon Production capacity CI opportunities
• Analyze and report upon Production critical-path processing CI opportunities
• Stand-up SWAT’s if when needed to drive resolution of ongoing Production issues
• Identifies and diagnoses complex problems and factors affecting Production performance
• Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
• Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)
• Consult & evangelize for operational best practices
• Collaborate across domains (ie. network, db etc) to assist with application tuning
• Adhere to any/all Production security requirements and best practices
• Adhere to any/all processes to align with regulatory requirements
• Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)
• Actively participate in Incident, Problem & Change as a ‘shepherd’ for all things Production
• Analyze repeating alerts to pro-actively identify environmental issues
• Surface any/all environmental & operational risks identified
• Evangelize for repeatably automated processes that can be scaled
• Prioritizes and align efforts to Production availability requirements and business priorities

Benefits

• A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness.
• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision
• All employees may be eligible for a discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees