Senior Lead Architect, Operations Technology

JPMorgan Chase & Co.•Plano, TX

About The Position

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions. As a Senior Lead Architect at JPMorganChase within the Consumer & Community banking, you will play a pivotal role in modernizing our contact center platform by migrating from on-premises solutions to Amazon Connect. You will leverage your expertise in AWS, telephony, and networking to deliver high-quality architecture solutions, influence product design and drive operational excellence. Your work will directly impact customer experience and business outcomes, while collaborating with diverse teams and stakeholders.

Requirements

Formal training or certification on software engineering concepts and 5+ years applied experience
Hands-on practical experience delivering system design, application development, testing, and operational stability
Advanced proficiency in AWS/cloud technologies, telephony, and networking
Deep knowledge of software architecture and technical processes, especially in cloud environments
Ability to tackle design and functionality problems independently with little to no oversight
Practical experience with cloud-native solutions and contact center migrations
Ability to evaluate current and emerging technologies to recommend best solutions for future state architecture
Strong communication skills and ability to collaborate across teams

Nice To Haves

Experience with Amazon Connect and contact center platform migrations
AWS certification or equivalent experience
Solution architect experience, especially in integrations and migrations
Strong telephony and networking background
Experience working in large, complex organizations
Excellent stakeholder management skills

Responsibilities

Represent technical governance bodies for contact center modernization
Provide feedback and propose improvements to architecture governance practices
Ability to mentor and guide junior architects and engineers
Guide evaluation of current and emerging technologies, with a focus on cloud and AWS solutions
Regularly provide technical guidance and direction to business, technical teams, contractors, and vendors
Develop secure and high-quality production code; review and debug code written by others
Drive decisions that influence product design, application functionality, and technical operations
Serve as a subject matter expert in cloud contact center architecture, telephony, and networking
Actively contribute to the engineering community as an advocate of firmwide frameworks, tools, and practices
Influence peers and project decision-makers to adopt leading-edge technologies
Foster a team culture of diversity, opportunity, inclusion, and respect