Sr. Associate, Tech Support Engineer

L3HHCM20•Nashville, TN

3d•Onsite

About The Position

The role of Technical Support Engineering is to assist cross-functional teams with the sustainment of multiple integration lab configurations. We are looking for a technically-sound individual interested in working with mission system solutions that have direct impact to national security programs. The Technical Support Engineering Associate is an entry-level professional with primarily theoretical knowledge, working under general direction and guidance within standard processes for non-routine tasks.

Requirements

Bachelor’s Degree and a minimum of 2 years of prior related experience. Graduate Degree or equivalent with 0 to 2 years of prior related experience. In lieu of a degree, minimum of 6 years of prior related experience.
2 years of prior related experience in schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including but not limited to soldering, wiring, PCB handling, and mechanical assembly.
2 years of prior related experience with the safe and proper operation of basic electrical test equipment, electronics tools, and hand tools.
2 years of prior related experience in networking to include LAN's, routers and switches

Nice To Haves

Strong analytical and troubleshooting skills
Able to carry out as well as create complex technical instructions
Understanding of software contracts, upgrades paths, and license key
Flexibility and ability to handle multiple projects
Ability to communicate effectively with a wide-range, diverse user community and present ideas and solutions in a user-friendly language to team members and to non-technical staff and end-users
Ability to build positive relationships with both customers and program teams
Ability to operate independently, ensuring customer satisfaction and compliance with applicable regulations and norms
Technically focused post-secondary education degree
Experience in a VMware environment (ESXi and VCenter)
Experience with bare metal systems/servers building and preparation
Experience with administration in LAN, Primary OSs Windows 7, Windows 10 RHEL Linux
Experience with Help Desk software such as Dell KACE
Installation and maintenance experience with a variety of 3rd party software

Responsibilities

Interfaces with external IT consultants and contractors relative to troubleshooting technically complex processes and projects
Receives multi-tier support calls and enters trouble tickets into database
Provides remote support for off-site customers
Attends program team meetings to form an understanding of SIL (Software Integration Lab) needs
Engineers SIL solutions based on Software requirements
Fabricates any and all wiring required to install hardware components
Checks the event logs for servers, firewalls and alerts
Provides complex PC hardware/software setup, support and repair
Installs desktop OS and application patches
Advanced LAN troubleshooting, and infrastructure support (wiring, soldering, troubleshooting and connectivity)
Analyzes customer organizational needs and contributes to the resolution of a wide range of computer problems
Participates as a multidisciplinary production team member
Designs, implements, maintains, and improves electrical instruments, equipment, facilities, components, products, and systems for commercial, industrial purposes
Performs all job functions with a positive, professional attitude