Senior Associate, Technical Product Owner

New York Life Insurance•Overland Park, KS

6d•Hybrid

About The Position

As a Senior Associate, Technical Product Owner on the Institutional Life Illustration & Policy Administration Systems team, you will support technology enhancements and business processes for Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI), and Corporate Sponsored markets. You will partner with Product Managers, business subject matter experts, technology teams, and vendors to translate business needs into actionable requirements, support SAFe Agile and hybrid delivery, and ensure reliable data flows to downstream systems. The role aims to improve operational efficiency, reduce risk, and enhance the end-user experience. You will translate priorities and agile epics into use cases, user stories, acceptance criteria, and detailed requirements. You will document processes, identify feature requirements, maintain and refine the product backlog, support delivery planning, facilitate stakeholder discussions, review UAT results, coordinate issue resolution, and support production readiness. You will also support feature adoption and platform operations through communications, demonstrations, training, documentation reviews, and production issue investigation and escalation. This is a hybrid position designated as three days per week. The position is exempt and eligible for an annual discretionary bonus. The stated salary range is $90,000–$128,500, with actual base salary determined by factors including experience, skills, qualifications, and job location.

Requirements

Experience with Product Owner responsibilities, including requirements definition, user stories, acceptance criteria, and stakeholder engagement.
Experience coordinating technology delivery across Agile, Waterfall, or hybrid methodologies, including third-party vendor dependencies.
Strong analytical and problem-solving skills to evaluate business processes and technical issues.
Excellent communication, facilitation, listening, and stakeholder collaboration skills.
Strong organization, attention to detail, accountability, and ability to manage competing deadlines.
Experience with Jira or similar tools and proficiency in Microsoft Office applications.

Nice To Haves

Experience with SAFe Agile practices, including backlog refinement, sprint planning, and PI planning.
Familiarity with policy administration systems such as Adastar or Cyberlife and illustration platforms such as Ascent.
Knowledge of life insurance products and institutional markets, including BOLI and COLI.
Experience supporting UAT, production release readiness, and downstream system data requirements.

Responsibilities

Translate Product Manager priorities and agile epics into use cases, user stories, acceptance criteria, and detailed requirements, considering business processes, downstream data needs, and vendor timelines.
Partner with end-users, subject matter experts, and technology teams to document processes, identify feature requirements, and incorporate quality findings and compliance directives into improvements.
Maintain and refine the product backlog according to business priorities.
Support intake, sprint planning, PI planning, and coordination of development, testing, maintenance, and vendor activities.
Facilitate stakeholder discussions and communicate delivery progress and dependencies.
Review UAT results and defects, coordinate issue resolution, and support business sign-off and production readiness.
Support feature adoption and platform operations through release communications, demonstrations, training, and documentation reviews.
Investigate and escalate production issues.