Senior Associate, Talent Development

FTI Consulting•Bowie, MD

18h•$67,000 - $118,000•Remote

About The Position

The Talent Development Operations Senior Associate is part of FTI Consulting’s Global Talent Development organization within the global Human Resources practice and reports to the Talent Development Manager of Operations. The role supports delivery of global learning programs, courses, webinars, and events for employees across levels, functions, and geographies. It manages program logistics, learning systems administration, communications, reporting, evaluation activities, and day-to-day stakeholder support across in-person, virtual, and blended learning experiences. The role calls for strong organization, sound judgment, attention to detail, a service-oriented mindset, the ability to anticipate needs and manage competing priorities, and effective relationship-building with internal and external partners. The position includes end-to-end coordination of learning operations, LMS administration, program communications, stakeholder support, reporting, evaluation, content maintenance, process improvement, and cross-functional project coordination. Onsite or virtual program support and travel may be required as needed.

Requirements

Minimum of 2 years of experience in professional services or a related field.
Bachelor’s degree.
Proficiency in Microsoft PowerPoint, Excel, Outlook, and Word.
Ability to travel to FTI office(s) as needed.
Must be currently authorized to work in the United States on a full-time basis; the position will not sponsor applicants for work visas.

Nice To Haves

Advanced proficiency in Microsoft PowerPoint, Excel, Outlook, Word, and Teams.
Experience administering a Learning Management System; familiarity with Workday Learning is a plus.
Proficiency with SharePoint and experience maintaining intranet or shared-content sites.
Experience coordinating onsite, offsite, virtual, and blended learning programs, including registration and event logistics; familiarity with Cvent is a plus.
Experience supporting webinars and virtual learning through platforms such as Teams and Zoom.
Experience analyzing feedback and assessing program effectiveness.
Strong project management skills, including developing plans, tracking dependencies, coordinating contributors, and managing multiple priorities and deadlines.
Strong analytical skills and attention to detail, with the ability to compile data, identify trends, and produce accurate reports.
Excellent written and verbal communication skills, with the ability to tailor messages for different audiences.
Strong customer service, business acumen, and relationship-building skills, with the ability to work effectively across levels, functions, and geographies.
Ability to exercise judgment, take initiative, work independently, and follow issues through to resolution.
Ability to work effectively in a fast-paced, growth-oriented, and matrixed environment requiring flexibility, adaptability, and comfort with ambiguity.
Collaborative, team-oriented approach and willingness to support changing business needs.

Responsibilities

Coordinate end-to-end operations and logistics for global Talent Development programs, courses, webinars, and events across in-person, virtual, and blended formats.
Create courses and classes in the Learning Management System, manage registrations and rosters, maintain accurate learning records, and support learner access.
Manage training calendars, invitations, event technology, materials, vendors, inventory, facilities, and other program logistics.
Develop and deliver clear program communications and marketing for varied audiences through appropriate internal channels and platforms.
Serve as a point of contact for learners, facilitators, HR partners, vendors, and program stakeholders; respond to inquiries and resolve issues through completion.
Monitor enrollment and participation, provide timely stakeholder updates, and produce recurring and ad hoc reports across Global Talent Development offerings.
Compile and analyze feedback and participation data, summarizing insights to inform program improvements.
Maintain current course materials, facilitator resources, operating documentation, and shared files as part of the Talent Development intranet content.
Create and maintain standardized processes, procedures, templates, and project plans to promote consistent and efficient delivery.
Identify operational risks, dependencies, and opportunities for improvement; recommend practical solutions and support implementation.
Coordinate with cross-functional teams on Talent Development initiatives, technology enhancements, data needs, and special projects.
Stay current on learning technologies, virtual delivery practices, event operations, and Talent Development trends, and apply relevant practices to improve learner and stakeholder experience.
Provide onsite or virtual program support and travel as needed.