Senior Associate - Scrum Master / Test Lead

New York Life•New York, NY

18d•$124,000 - $177,000•Hybrid

About The Position

Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life's businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes. Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era - all backed by the stability and purpose of a mutual company built to last. We are seeking a hands-on Scrum Master / Test Lead to support New York Life’s Technology Modernization Initiative. This hybrid role combines agile delivery leadership with quality engineering oversight, helping the team deliver high-quality, business-focused outcomes with greater predictability and confidence. You will facilitate agile execution, remove impediments, manage dependencies, and drive continuous improvement while also leading testing strategy, planning, defect management, and release readiness. You’ll partner closely with Product Owners, developers, test engineers, business stakeholders, and other technology teams to embed quality throughout the delivery lifecycle.

Requirements

Bachelor’s degree in computer science, information technology, business, or a related field, or equivalent professional experience.
7+ years of technology delivery experience, with demonstrated experience in agile delivery/Scrum and software testing or quality engineering.
Strong understanding of Scrum, agile planning, backlog management, sprint execution, retrospectives, and continuous improvement.
Experience leading or coordinating testing activities within an agile environment, including test planning, defect management, release readiness, test automation, and shift-left principles.
Proven ability to collaborate with Product Owners, engineering teams, testers, business stakeholders, and leadership.
Excellent communication, facilitation, analytical, and problem-solving skills.

Nice To Haves

Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or related agile certification.
Experience with Jira, Confluence, or similar agile lifecycle management tools.
Experience with AI-driven testing, test automation, or emerging quality engineering technologies.
Experience supporting enterprise modernization, financial services, insurance, or compensation-related technology initiatives.

Responsibilities

Serve as Scrum Master for an agile delivery team, facilitating ceremonies, sprint planning, backlog refinement, retrospectives, and continuous improvement while partnering with the Product Owner and delivery team to manage priorities, dependencies, risks, blockers, acceptance criteria, and delivery commitments.
Lead quality and testing activities across releases, including test planning, test case readiness, defect triage, UAT coordination, and release validation.
Drive modern quality engineering practices, including shift-left testing, test automation, functional and non-functional testing, rapid feedback loops, and opportunities to use AI-driven testing and other emerging quality engineering capabilities.
Track and communicate sprint progress, delivery metrics, quality trends, risks, and release readiness to technology and business stakeholders.
Foster strong collaboration and accountability across developers, testers, Product Owners, business partners, and other delivery teams while identifying opportunities to improve agile and testing practices.