Senior Associate - Project Manager/Scrum Master
About The Position
The Senior Project Manager / Scrum Master leads program management and agile delivery for the EUC organization. The role owns PI planning, sprint execution, and work allocation across EUC engineering and operational teams, and provides clear, consistent status to technical and executive stakeholders. The position manages end-to-end EUC initiatives, maintaining integrated roadmaps across endpoint management, release management, vendor-delivered services, and infrastructure modernization. It facilitates agile ceremonies, coaches teams on practices suited to infrastructure and operations work, tracks delivery measures, removes impediments, and manages cross-team dependencies. The role also coordinates quarterly PI planning, capacity planning, objective setting, work intake and prioritization, vendor delivery, release governance, change coordination, and audit/compliance remediation tracking. Success includes predictable delivery of PI objectives, improved sprint predictability and throughput, timely executive reporting, and reduced cross-team friction.
Requirements
- 7+ years of program or project management experience in enterprise IT, including 3+ years as a Scrum Master or agile delivery lead.
- Demonstrated experience running PI planning using SAFe or a comparable scaled agile framework and managing multi-team programs.
- Strong understanding of infrastructure and operations delivery; endpoint, desktop engineering, or EUC experience is ideal.
- Proven ability to manage dependencies, risks, and stakeholders across multiple teams and vendors.
- Excellent written and verbal communication skills, including executive-level reporting.
- Proficiency with Jira, ServiceNow, Monday, and M365 / PowerPoint / PowerBI for reporting.
Nice To Haves
- SAFe Release Train Engineer (RTE), SAFe Scrum Master, PMP, or CSM certification.
- Experience with endpoint management platforms such as Intune or SCCM/MECM, software packaging, patching, or release management.
- Experience coordinating work with managed service providers or outsourced partners.
- Background in financial services or another regulated environment.
- Experience with ITSM/change management processes and audit-driven remediation work.
Responsibilities
- Own end-to-end program management for EUC initiatives, including scope, schedule, dependencies, risks, and budget tracking.
- Maintain an integrated roadmap across endpoint management, release management, vendor-delivered services, and infrastructure modernization efforts.
- Produce concise status reporting, dashboards, and executive updates for IT leadership.
- Drive RAID management with clear escalation paths.
- Facilitate sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives for EUC teams.
- Coach teams on agile practices and adapt the framework to infrastructure and operations work involving planned, operational, and interrupt-driven demand.
- Track velocity, throughput, and predictability, and use them to improve planning accuracy.
- Remove impediments and resolve cross-team blockers.
- Plan, organize, and facilitate quarterly PI planning events, including pre-planning, readiness, and post-PI follow-through.
- Lead capacity planning and objective setting with EUC engineering leads and product owners.
- Manage inter-team and cross-organization dependencies, and monitor PI objective progress.
- Partner with EUC leadership to prioritize and allocate work across engineering teams based on capacity, skills, and business priority.
- Maintain a transparent intake process for new requests, projects, and operational demands.
- Balance committed program work with run/operate responsibilities and unplanned work.
- Coordinate delivery across internal teams and managed service providers, tracking vendor deliverables against commitments.
- Support release governance, change coordination, and audit/compliance remediation tracking.
- Communicate effectively with audiences ranging from engineers to senior executives.
Benefits
- Full package of employee benefits, including leave programs, adoption assistance, and student loan repayment programs.
- Annual discretionary bonus eligibility.
- May be eligible to participate in an incentive program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
