Senior Associate Program Manager (Contractor)

SAS•, NC

About The Position

As a Sr Associate Program Manager, Global Channels, you’ll work directly with the Channel Operations Manager on the development and execution of all aspects of the SAS Partner Program. This includes the operational execution strategy of all program requirements and benefits, systems, governance and metrics of the program. In addition, you’ll serve as an ambassador for the Partner Program to help drive awareness and adoption with both internal stakeholders and the partner community.

Requirements

Bachelor’s degree, preferably in Business, Marketing, Accounting, Analytics or related field
Minimum of 3 years of experience in Program Management or Customer Contract Operations.
Ability to provide clear and timely communications on status of assigned responsibilities through the use of project status reports and documented processes.
Excellent organizational and problem-solving skills
Ability to manage multiple initiatives simultaneously
Excellent knowledge and competence in related business functional area
Strong accounting, math and analytical skills
Excellent negotiation, facilitation, and presentation skills
Excellent interpersonal, oral, and written communication skills
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Nice To Haves

Ability to analyze solutions for the program and internal customers
Ability to manage budgeting process and analyze budget performance

Responsibilities

Develop and implement short- and long-term goals and objectives to achieve the successful outcome of the program.
Prioritize enhancements and updates to the partner program.
Solidify support from stakeholder organizations to develop program enhancements. Liaise with stakeholder organizations to ensure successful communication about program enhancements, news and updates.
Evaluate overall effectiveness of the program by reviewing 360 survey results, benchmarking data from 3rd party consultant, and feedback from the regions. Use this data to develop recommendations regarding areas for program improvements to ensure that the Partner Program meets the needs of the Global Channels organization and is effectively meeting the goals and objectives for the Program.
Support teams responsible for implementing enhancements and updates to the program. Collaborate with leads on various program components.
Ensure that Global Channel personnel are educated on the program so that they can successfully support the program with their partners. Provide timely responses to questions about the program.
Support one or more large scale complex programs.
Monitor effectiveness of Partner Program and makes recommendations for improvement.
Build a business case for potential process and/or procedure solutions and completes cost/benefit analyses as support.
Recommend process improvement audits and/or operational reviews for management consideration.